- Report: #779320
Complaint Review: KMJ Performance - Story City Iowa
Reported By:
Southern Chemical and Equipment LLC -
Sarasota, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
KMJ Performance
107 Industrial Park Road Story City, 50248 Iowa, United States of America
Phone:
515-733-2890
Web:
www.kmjent.com
Categories:
Business Rating:
(0)
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KMJ Performance KMJ Enterprises BUYER BEWARE at KMJ Performance Incompetence, rudeness, liars, frauds. Wrong item? Too bad! Story City, Iowa
Report Attachments
My experience shopping at KMJ Enterprises has to be the overall worst experience in my life as far as shopping goes. This very simple online purchase from the KMJPERFORMANCE Ebay Store turned into a nightmare, with no end in sight.
I ordered a performance distributor from them on a Sunday. The Ebay site says items ship within 2 days of cleared payment, but the KMJ Performance website says they "check orders every 3 hours" and ship same day. They use FedEx.
So, being the logical thinker I try to be, I ordered and paid on Sunday, figuring that even if it shipped by Tuesday, I would have it Fri-Sat. So I planned on doing the install the following weekend.
3 days pass and I have not had any communication from them at all. No order confirmation, no shipping / tracking info, etc. Nothing. So, on that third day, I send them an email first thing in the morning. NO RESPONSE to that email the entire day. So, that night, I send a second email. No response at all even by lunch the next day. So, I call. Nobody answers. Voicemail message left No return call.
So in a few hours I call back and get this VERY rude individual on the phone. He says he will get with the "shipping dept" and find out what's going on. Guess what? No return call.
Now, I've had enough. I send a few scathing emails and leave a very straightforward message.
Amazing! I now get another rude individual on the phone who starts making excuses. "We asked our CA Warehouse to ship that directly to you"...yada yada yada..".Let me check on that"...yada yada yada..."Our CA Warehouse is putting your order on the FedEx truck today"... You should have it in 2-3 days"...(So much for my weekend install plans).
In 4 more days I get it from FedEx. Guess what?? It didn't come from CA!! Now I'm HOT as I hate being lied to. The FedEx label, and the tracking information BOTH proved it originated in IOWA!!
Then, I open the box, and guess what? The WRONG ITEM! Not what I ordered!!
I call in and email....Guess what? No return email, or phone call even as of the writing of this report, 1 full day now!
So, I filed the Ebay NEGATIVE feedback, and opened the PayPal claim.
But still, 10 days later, I still don't have what I need and my project truck is still sitting there with the old distributor out of it.
BUYER BEWARE!
Check these fools out on Ebay and read some of the several hundred similar negative feedback reports on KMJPERFORMANCE.
I ordered a performance distributor from them on a Sunday. The Ebay site says items ship within 2 days of cleared payment, but the KMJ Performance website says they "check orders every 3 hours" and ship same day. They use FedEx.
So, being the logical thinker I try to be, I ordered and paid on Sunday, figuring that even if it shipped by Tuesday, I would have it Fri-Sat. So I planned on doing the install the following weekend.
3 days pass and I have not had any communication from them at all. No order confirmation, no shipping / tracking info, etc. Nothing. So, on that third day, I send them an email first thing in the morning. NO RESPONSE to that email the entire day. So, that night, I send a second email. No response at all even by lunch the next day. So, I call. Nobody answers. Voicemail message left No return call.
So in a few hours I call back and get this VERY rude individual on the phone. He says he will get with the "shipping dept" and find out what's going on. Guess what? No return call.
Now, I've had enough. I send a few scathing emails and leave a very straightforward message.
Amazing! I now get another rude individual on the phone who starts making excuses. "We asked our CA Warehouse to ship that directly to you"...yada yada yada..".Let me check on that"...yada yada yada..."Our CA Warehouse is putting your order on the FedEx truck today"... You should have it in 2-3 days"...(So much for my weekend install plans).
In 4 more days I get it from FedEx. Guess what?? It didn't come from CA!! Now I'm HOT as I hate being lied to. The FedEx label, and the tracking information BOTH proved it originated in IOWA!!
Then, I open the box, and guess what? The WRONG ITEM! Not what I ordered!!
I call in and email....Guess what? No return email, or phone call even as of the writing of this report, 1 full day now!
So, I filed the Ebay NEGATIVE feedback, and opened the PayPal claim.
But still, 10 days later, I still don't have what I need and my project truck is still sitting there with the old distributor out of it.
BUYER BEWARE!
Check these fools out on Ebay and read some of the several hundred similar negative feedback reports on KMJPERFORMANCE.
2 Updates & Rebuttals
mr rik
miami,Florida,
USA
Yeah they suck
#2Consumer Comment
Sat, September 24, 2011
MY experience?
HORRIBLE HORRIBLE HORRIBLE!
90stangrunner
Fond du Lac,Wisconsin,
United States of America
Another Experience
#3Consumer Comment
Thu, September 22, 2011
I'm truely sorry that's been your experience with KMJ Performance. I've purchased things from them before (as have many Drag Racing Friends) and have had nothing but postive experiences. They seem to always be there to help and have always shown me excellent customer service.
I'll continue to use KMJ (even after this report) as they seem to be one of the parts retailers (in the experiences I've had) that have it together!
