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  • Report:  #255760

Complaint Review: KMS Investigations - Internet

Reported By:
- Orlando, Florida,
Submitted:
Updated:

KMS Investigations
kmsinvestigations.com Internet, U.S.A.
Phone:
800-3673022
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Without getting into a long and drawn out story here, I paid KMS more than $8,000.00 for services KMS, namely Bill Taylor, was to provide pursuant to their pricing sheet and my contract with them. I marked up the pricing sheet specifically with the services I wanted them to provide, emailed it to KMS and subsequently transmitted a series wire payments totaling more than $8,000.00. Evidence of those services have yet to be provided.

one of the key components of the services i paid for was a video of the surveillance which, according to their website and pricing sheet, assures the client of the integrity of the investigation being conducted. On at least 4 occasions in as many weeks, Mr. Taylor agreed to send me copies of the surveillance being conducted under the provisions of the contract, either by email or DVD, in addition to other hard copy information containing results of the investigation.

To date, NO VIDEO of the surveillance and other pertinent hard-copy information has been provided to me, as agreed to by your agency.

Furthermore, the overall quality of the work was extremely sub-standard. So-called reports were emailed in large quantities with NO explanation of what they meant or how they should be interpreted. Some of the emails contained information which appeared to have no relationship to the subject being investigated.

Calls frequently were not returned by Mr. Taylor or KMS. Mr. Taylor's cell phone was routinely 'out of service' and he was rarely available to go over the results of questionable and often conflicting 'reports' he emailed to me about the investigation.

To the extent any explanation was provided, it was routinely contradicted with no explanation for how the findings were authenticated or verified. The information provided was always incomplete.

I provided the name, picture, myspace profile, address, vehicle, tag number, cell phone number, place of employment and much more background information on the subject being investigated to Mr. Taylor than he provided me.

This pattern of behavior raises a number of questions about the legitimacy of the investigation itself, especially in light of Mr. Taylors repeated claims that he worked 'far more man-hours than was paid for' a claim which to date cannot be verified.

What further exacerbated the problem was the growing number of alleged aliasand social security numbers Mr. Taylor represented to have ascertained about the subject during the course of the investigation. These findings have yet to be explained in anything other than a litany of emails containing information which may or may not be linked to the subject of the investigation. Absolutely NO connection to the subject. He just continued to come up with reasons to keep the money flowing to him.

He could always be found when he needed to be paid, but after that, he was rarely accessible.

As a result, my doubts about the validity and credibility of the investigation grew significantly. Mr. Taylor's claims that this was an 'increasingly complex investigation' led him to suggest a meeting in person to once and for all explain the findings of his investigation in person with me. I also wanted to verify the man's credentials and identification. A week after he suggested a meeting in person, and after four phone un-returned phone calls from me and ONE hour before the meeting, I was informed "wouldn't be able to make it."

ONE hour before the meeting and five days after HE suggested the meeting. No phone call to let me know anything. Just did not show up. He then sent what he wanted me to believe was an email scolding his "staff" for the miscommunication. Total joke. I don't believe this man or KMS has any staff to speak of.

He then said he would call to meet me on Saturday to make it up to me and finally meet me in person. Didn't call - AGAIN. He had NO intentions of ever meeting me.

He apologized both on email and over the telephone and committed to reimburse me for the cost of my airfare and the other person I flew in to meet with us. Again, didn't happen.

This naked pattern of evasiveness and unresponsiveness by Mr. Taylor, has led me to seriously question the credentials and professionalism he and anyone - including KMS - who would ever employ someone like him for any investigative services. Moreover, I don't believe the investigation itself was done at all.

Writing a bunch of stuff on a piece of paper with your name on it doesn't make it legitimate.

Results that cannot be explained, verified or authenticated and video that cannot be produced to verify the integrity of the investigation raise serious doubts about what was done or not done, as the case may be.

PLEASE DO NOT EVER HIRE THIS COMPANY TO DO ANY WORK FOR YOU!! THEY ARE A RIP-OFF. I AM SURPRISED LEGAL ACTION HAS NOT BEEN TAKEN AGAINST THEM BY NOW. VERY VERY UNPROFESSIONAL.

Jim

Orlando, Florida

U.S.A.


14 Updates & Rebuttals

Tony

Aspen,
Colorado,
U.S.A.
Proof of receipt of Surveillance Video signed by Mark Anderson

#2UPDATE EX-employee responds

Sun, August 26, 2007

Stop the presses, are we now ignoring the statement of NON RECEIPT of your surveillance video made in your initial complaint Mark? What happend to all the complaining that you were taken and that you never received your video tape you paid for??? Thats the problem with this site, a consumer has an issue with service or product of a company and consumers talk about the owners drinking, or cheating, or what kind of pants he or she wears and all this other irrelevant material that has nothing to do with the matter at hand. You stated you did not receive your video tape and made a big deal of how you were hood winked and taken by KMS. Well Mike, here is the certified signature card of receipt you signed for receipt of a duplicate copy of the dvd US Post Office Certified receipt signed by Mark on August 4, 2007. Article #7006 0100 0000 4486 7103 Lets cut the crap and be honest now with the readers of this site Mike. IF this even gets posted it will suprise us but lets give it a shot anyway


Todd H.

Baton Rouge,
Louisiana,
U.S.A.
Reponse to Anthony "how does material like this get posted"

#3Consumer Comment

Tue, August 21, 2007

To quote you Anthony "Where do people come up with this information and how does this get posted. Mr. Taylor is single and has never been married. This is funny but again its sad to see anything said being posted" One of you, either Bill Taylor or yourself is lying. The story Mr. Taylor told me was that he was divorced. HE had been divorced for a couple of years and hasn't been happier. He told me this and discussed how he understood my position since he had been there. He told me this when I first spoke to him in the process of hiring KMS for my own investigation. So tell me, are you lying to us now, or did he lie to me inorder to show empathy while trying to "set the hook'" with me. My report of your company's negligence/fraud in my situation will be posted here today.


Todd H.

Baton Rouge,
Louisiana,
U.S.A.
Reponse to Anthony "how does material like this get posted"

#4Consumer Comment

Tue, August 21, 2007

To quote you Anthony "Where do people come up with this information and how does this get posted. Mr. Taylor is single and has never been married. This is funny but again its sad to see anything said being posted" One of you, either Bill Taylor or yourself is lying. The story Mr. Taylor told me was that he was divorced. HE had been divorced for a couple of years and hasn't been happier. He told me this and discussed how he understood my position since he had been there. He told me this when I first spoke to him in the process of hiring KMS for my own investigation. So tell me, are you lying to us now, or did he lie to me inorder to show empathy while trying to "set the hook'" with me. My report of your company's negligence/fraud in my situation will be posted here today.


Todd H.

Baton Rouge,
Louisiana,
U.S.A.
Reponse to Anthony "how does material like this get posted"

#5Consumer Comment

Tue, August 21, 2007

To quote you Anthony "Where do people come up with this information and how does this get posted. Mr. Taylor is single and has never been married. This is funny but again its sad to see anything said being posted" One of you, either Bill Taylor or yourself is lying. The story Mr. Taylor told me was that he was divorced. HE had been divorced for a couple of years and hasn't been happier. He told me this and discussed how he understood my position since he had been there. He told me this when I first spoke to him in the process of hiring KMS for my own investigation. So tell me, are you lying to us now, or did he lie to me inorder to show empathy while trying to "set the hook'" with me. My report of your company's negligence/fraud in my situation will be posted here today.


Anthony

Birmingham,
Alabama,
U.S.A.
Mark Anderson were waiting for your update to be reported??

#6UPDATE Employee

Tue, August 07, 2007

We have send another dvd copy to this client because he reports he didnt receive his videotape. This time we sent it certified mail for signature purposes. Now being that Mark Anderson states he did not receive the "videotape he paid for" we thought well surely with the signature of receipt this time he would post a retraction or an appology or something. So lets wait and see how responsible Mark Anderson is now that he cant deny he received his video tape AGAIN for the second time.


Anon

Unknown,
New York,
U.S.A.
KMS Criminals

#7Consumer Comment

Mon, August 06, 2007

Kevin - the word slander is defined as "words falsely spoken that damage the reputation of another". Based on this definition, i am in no way attempting to slander you or your company. This is proven by a) my statements are entirely true with hardcopy evidence available for anyone's review if they so please and b) your reputation is already damaged to shreds. For example, let's examine your criminal record listed below: 04/11/1998 666-484(a)-488 PC M Theft with prior conviction GUILTY 07/19/1999 Pled Guilty 02/10/1998 459/461(1) PC F Burglary ; first degree GUILTY 08/27/1998 02/10/1998 646.9(a) PC F Stalking GUILTY 08/27/1998 Pled Guilty 02/10/1998 422 PC F Criminal threats GUILTY 08/27/1998 03/09/1998 422 PC F Criminal threats GUILTY 08/27/1998 04/17/1998 273.6 PC M Violation of a protective order GUILTY 10/01/1995 270 PC M Failure to provide for minor child GUILTY Based on this information (which can be seen by anyone by going visionweb.occourts.org/Vision_Public/SearchCase.do and typing in Kevin Sianez in the approriate fields) if you are capable of not providing for your own child, what would leave anyone to believe that aren't capable of scamming innocent people out of their money? You can hide behind your made up names (e.g. Anthony, Toby, Mr. Taylor, etc) but everyone knows the truth....the so called "KMS Detective Agency" which is supposedly under "new ownership" is still the same old group of con artists known as KMS Investigations ran by the king of ripoffs himself, Kevin Sianez. Now, one may argue that this "new" company is indeed under new ownership and Kevin Sianez is out of the state, country, or wherever else he's claiming to be. If that were true, why does Kevin's voice remain on their Auto Attendant greeting and better yet, why does Kevin Sianez answer the phone?! Consumers beware of this crook. He will take your money without remorse. So now I suppose someone by the name of Anthony, Toby, Michael, or any other name that Kevin can come up with will post a rebuttal to my post lol. Once again folks, don't fall for the scam...do your research...


Tony

Aspen,
Colorado,
U.S.A.
Robert Mann Worldwide Intelligence

#8Consumer Suggestion

Thu, August 02, 2007

Robert needs to look within himself to recognize why his investigation business failed. Instead of trying to slander a former firm, he needs to receive the propert training and experience to become an investigator and know how to conduct investigations rather than write books. Robert and his spouse have gun permits which have been requested for removal by individuals amongst other issues he is dealing with on a proffesional and personal level. He advertises nationwide and alleges he uses former FBI staff but none of this is true. Robert is a one man operation that lists a PO Box in Beverly Hills and has an association with a New York PI.


Tony

Aspen,
Colorado,
U.S.A.
Robert Mann Worldwide Intelligence

#9Consumer Suggestion

Thu, August 02, 2007

Robert needs to look within himself to recognize why his investigation business failed. Instead of trying to slander a former firm, he needs to receive the propert training and experience to become an investigator and know how to conduct investigations rather than write books. Robert and his spouse have gun permits which have been requested for removal by individuals amongst other issues he is dealing with on a proffesional and personal level. He advertises nationwide and alleges he uses former FBI staff but none of this is true. Robert is a one man operation that lists a PO Box in Beverly Hills and has an association with a New York PI.


Tony

Aspen,
Colorado,
U.S.A.
Robert Mann Worldwide Intelligence

#10Consumer Suggestion

Thu, August 02, 2007

Robert needs to look within himself to recognize why his investigation business failed. Instead of trying to slander a former firm, he needs to receive the propert training and experience to become an investigator and know how to conduct investigations rather than write books. Robert and his spouse have gun permits which have been requested for removal by individuals amongst other issues he is dealing with on a proffesional and personal level. He advertises nationwide and alleges he uses former FBI staff but none of this is true. Robert is a one man operation that lists a PO Box in Beverly Hills and has an association with a New York PI.


Anon

Unknown,
New York,
U.S.A.
KMS Criminals

#11Consumer Comment

Thu, August 02, 2007

Make no mistake, this information is accurate and verifiable. In fact, it's already been sent to Immigrationa Naturalization Services for review. So be prepared for your "wife" to be shipped back to South America and you to spend a long time in Jail.


Anthony

Birmingham,
Alabama,
U.S.A.
How does material like this get posted??

#12UPDATE Employee

Thu, August 02, 2007

We wish there was a way to legally post this clients material in this venue or another but we cant. By contractual agreement we are not allowed to post personal investigative material performed by a client but he cant post false material about us without verification. "immigration marriage fraud"?? now theres a laugh. Where do people come up with this information and how does this get posted. Mr. Taylor is single and has never been married. This is funny but again its sad to see anything said being posted.


Anon

Unknown,
New York,
U.S.A.
KMS Criminals

#13Consumer Comment

Sat, July 28, 2007

Not only is Mr. Sianez a thief, he is also involved in immigration marriage fraud. Let's send this creep to jail and stop him from ripping anyone else off!


Tom

Fayetteville,
North Carolina,
U.S.A.
You Have got To Be kidding!

#14UPDATE Employee

Wed, June 27, 2007

If there was ever a case where the client walked away with the jackpot of all services this is the one. We just purchased this company little more than two months ago and realizing there were complaints on this site about the previous ownership we work hard to keep our clients happy. This client paid for a comprhensive investigation into the activities of a police officer accused of assualting and harassing a news reporter in his community. Retainer agreements are very specific in the price paid for the services rendered. Worked into the price he paid was credit for one single background report normally priced at $220.00 per report. We ended up running 18 separate background reports for this client. In addition to an estimate of 40 hours Investigation projected. This client had direct knowledge or crucial facts pertaining to the person being investigated but held this information from us until he was confronted with out knowledge of these facts. We peformed in excess of 150 hours of investigation directly connected to his failure to provide facts he had knowledge of at a cost of $90.00 per hour. Do the math! In addition to one single asset search he paid for at a cost of $1039.00 per person. We ran 5 separate assest investigations 4 of which he did not pay for. Do that math again. This is a case where a client was babysat by a firm. We spoke with this client 87 different times with updates. WE emailed him 78 separate times. We issued him 8 very comprehensive reports. And this man has the nerve to post a complaint like this on this site or any site for that matter about "bad service"? We frankly expected a very well worded thank you letter of apprecation for the countless hours worked and going well beyond what we were paid for. This client is angry because he is being invoiced for thousands of dollars of additonal work he has yet to pay for so he posts this garbage about us. I am one of the new owners of this company and we stand by our product. Its clients like this that have caused firms like us to think carefully about doing FREE work for clients for matters they did not pay for


James

Knoxville,
Tennessee,
U.S.A.
File a complaint with the California Attorney General

#15Consumer Suggestion

Fri, June 22, 2007

Read other complaints on this company. There is ample information about the person behind the company. I would highly suggest you file a complaint with the California Attorney General office. You can also try the California BSIS which licenses PI companies in CA, but this company is not licensed in that state so they won't be able to do much. Don't be fooled, they are trying to create a nationwide presence, but it is all smoke and mirrors, mail receiving and call forwarding services. Once enough victims file complaints, the AG will take action for fraud. There is a definate pattern among all the complaints about work not being performed. Good luck.

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