- Report: #1201396
Complaint Review: knetbooks - Internet
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Author Not Confirmed
Why?
knetbooks
Internet, USA
Web:
knetbooks.com
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knetbooks eCampus.com Unscrupulous, highway robbers!! Do not do business with!!!! Internet
I rented a book on Cultural Anthropology for this past semester with a rental price of approximately $35.00. My semester ended just before the holidays. Then on December 30th I got a call from my wife asking if I had bought $205.00 worth of books. To my shock, I checked our account and found that knetbooks had charged me the full retail price of a new book!! The book I received was 'good' at best, as it had been scribbled in throughout, highlighted heavily, and had some cover damage. I printed out the label that day and sent it back. I waited until Jan.12th before calling, as no refund had been issued. I tried their online chat, which turned out to be non-operational. So, I called them. After waiting for 40 minutes, I finally spoke with an ineffectual customer service agent without any power to do anything aside from recite the company's policies. I expected to be assessed a nominal late fee. Since the book cost $35.00 for an entire semester, I figured a $10-$20 late fee would be punitive. Man, was I wrong! Their policy is to refund only half the purchase price of the book! So, because it was less than a week late, I got robbed for $205.00, and despite the book being returned, now they are only refunding $102.90. To put this in perspective, at a semester rental rate of approx. $35, I could have rented it for almost an entire year for the amount they kept. I have been in school a long while. I have used numerous book rental companies and have NEVER come across such an unscrupulous outfit. As of this post, I have not received the promised call from a supervisor. I can not urge you strongly enough to avoid giving this company your business. I have arrived at the conclusion that their rental price is cheaper than most as a loss leader to get your account information. Once they have that, they have you! Their intentions appear to be to sell you a used book at inflated new book prices after charging you the rental. At this point, I am out the $35.00 rental price, the $205.00 purchase price. I received a credit of $102.90.. So, I have spent a total of $137.05 for a used book rental that I no longer have, as I mailed it back in good faith. That's a pretty steep rental price for a used paperback. I will be posting to every customer review forum on the web, filing a formal complaint with the BBB, and making it my mission to expose this outfit for the crooks they are. Thank you.
