- Report: #1319129
Complaint Review: Kohls department store corporate refund center - Nationwide
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Kohls department store corporate refund center
Nationwide, USA
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kohls.com
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Kohls department store corporate refund center Kohls.com Kohls corporate greed! $750 promise love forever ring taken back and no refund in sight! Mesa AZ Nationwide
Report Attachments
$750 promise love forever ring gifted to me in April 2016. No receipt as it was a gift. Went to a local Kohls department store to return the ring for store credit on July 13 2016. They offered an even exchange or corporate refund due to not having the receipt. I only had three other ring options and they all were to big in size so I opted for the corporate refund. Was given a return receipt and it states that a decision on my refund could take 10 business days. No word from corporate ten days later. I am being told without receipt they need to investigate the purchase. How can you steal a $750 ring from a locked case that can only be accessed by sales associates or managers?!?!? I'm not only at a loss from the man who promised love forever but now I don't have a ring or the money I was told I'd get back by a sales associate in store! I will never shop at Kohls again and I will tell everyone how they really treat there customers!
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Doesn't make sense
#2Consumer Comment
Wed, July 27, 2016
Here is the simple question...why didn't you just ask for the receipt from the giver on a Big Ticket item?
This person knows you well enough to give you a $750 ring, you know them well enough to know they got it at Kohl's(possibly..see below) Is it because you don't want them to think you didn't want it? Well don't you think they would notice if you aren't wearing it? How exactly are you going to explain that even though they promised "love forever" you figured to laugh in their face and reject their thoughts so you could get a nice pair of shoes. Right there is where the entire "I don't want them to think I didn't want it" falls apart.
Since so much time has passed, perhaps their "Love Forever" was "Love for 3 months" and you figure you might as well get something out of your ex.
If you say that they totally knew you were returning it then why couldn't they give you the receipt? Would they be ashamed if you found out how much they actually paid? Could you find out it was bought at a different time(for a different person). Quite frankly I would prefer my Significant Other to let me know they didn't really like it and I would be glad to go back to the store and return it for something they did like. And as the receiver I would understand that it is a very good thought they were trying to do when they gave the gift.
You ask how could you steal a ring in a locked case. Okay...here you go with just a couple of scams
1. You and a Sales Associate who are "partners in crime" have the employee take the ring, give it to you, and have you return it to a different store.
2. You didn't even buy it at Kohls, you got it from some other store for a significantly less amount of money and are trying to "pocket" the difference
3. You bought it at Kohls with a lot of discounts and are trying to get more than you paid for it
It may even be a case where you honestly believe they bought it at Kohl's when in fact they didn't.
Let me make one final point. They told you it could take 10 Business Days, and you did this on July 13th. Even if we count July 13th as the date the 10 days started. You gave them EXACTLY 10 days before you posted this report. The point is don't you think that is a bit rushed...after all what if they get back to you today or tommorow and you get the refund? Are you going to come back here and update the report?
