Complaint Review: Kohls - Huntsville Alabama

I don't know if it was "obvious" that it was a mis-print. Yes most logical people would see it that way, but then I couldn't say I wouldn't try myself. After all some stores are really doing huge discounts to try and get sales. But here is the problem with the OP. She went on-line and appeared to try and purchase one(she used singular not plural). They told her it was a mis-print. So she printed it out and went to the store and picked up 6 chairs. She then got the Store Manager to sell them to her at the $4.99 ea. The store probably lost at least $100(perhaps more) on this transaction. Yet she STILL wrote a RipOff Report. Where it appears the only RipOff is the one she may have been trying to pull. Now as to her question, as far as I am aware most states do no require a store to sell a item at a mis-printed price. While laws do vary most will require at least a notice to be posted. Now, there are regulations that deal with "shelf" pricing unrelated to printed ads. In that they will usually be required to honor the shelf price on 1 item, so if you buy 6, they would allow it on the first item and the remaining 5 would be sold at the correct price. In addition to this some states have additional penalties(such as an extra $3 off) in these cases.

The register rang up the correct price as did the online store. $34.99. You can dispute a charge at the register if a sign displays a different price. That is not the case here. An ad misprint displayed a wrong price not a store sign or the register. This customer is a whacko who's trying to rip off Kohls which is a wonderful store designed for educated consumers.

Misprints are not ripoffs. Misprints happen. No store is required to honor them. What's more, you KNEW it was a misprint when you walked into the store. By your own admission, you KNEW that $4.99 was not the correct price, yet you tried to con the store into honoring it anyway. Your actions are not only immoral, but illegal. Can you say fraud? And "Rose" is not an insider. She may work for Kohl's, but is probably just a cashier or floor associate who thinks that a few hours of training makes her an insider. Sorry Rose, but it doesn't. If she had paid attention when her managers taught her about "Yes We Can!" she would know that it clearly does not apply when the customer is clearly nothing more than a con artist trying to get merchandise at an unreasonable markdown.

This is an obvious case of a misprint. No one is going to sell a $70 item for $4.99. The OP is extremely lucky that Kohl's actually sold the item for that price. That tells me that the management does care about customer service. In the real world, 99 out of 100 stores would have told you to go fly a kite. A misprinted ad does not automatically mean that the store must honor the misprinted price. Misprints happen all the time. Take a look to see what's posted around the register next time you go to a big chain discount store or grocery store. It's not unusual to see a sign by the register pointing out their latest misprinted ad, along with an apology that they are not going to honor it.

Kohl's has a customer service policy when it comes to pricing issues, called "Yes We Can!" Kohl's trains employees that if a customer disagrees with the price for an item that is rung up, if it is within reason, apologize and automatically correct the price to the amount the customer claims it was priced on the sign. If it is a little more of a stretch, like an original-price $70 dollar chair the customer claims is $4, cashiers are supposed to call the department and verify the sign. But if the customer is providing proof of the claim, like you did with your printed ad, the cashier is supposed to adjust the price, then call the department to correct a signing error. The manager at your store was wrong by company policy, and I am pretty close to positive he was legally wrong too, as you had physical proof of the sale price. Contact your state attorney general, contact Kohl's corporate office in Menomenee Falls, WI, contact your local investigative news team. As long as you still have the ad stating the $4 price, and your sales receipt, between those three groups this problem should be taken care of quickly. I have to add, for myself, as a low-level associate of Kohl's, I apologize for what your local Kohl's store did, and hope that if you choose to continue shopping with Kohl's, you will have better experiences in the future. Good luck!

I work at the kohls in madison alabama and we try out best to honer our sales prices. but mis-prints we really cant do anything about. No we dont honor online adds because they dont run the same sales as instore all the time and its not in store rules it is corporate rules. All you have to do is use a little common sense though and if the price doesnt seem right then it may not be. We deal with many people daily and we try our best to provide the best customerservice possiable. Many people like Kohls because of that. And there is no law againts misprints so there really is nothing you could do anyway.

I would think this would run under bait & switch, but who knows. I was so ticked off at the crap they pulled on me last winter when I tried to order a gift for my daughter online & then claimed it was "out of stock" only to have it re-appear online the next day at a higher price. I have refused to do business with them since. Oh they send me a nice "MVP" card & coupons that I could wallpaper my kitchen with. If it were me, I would send a letter to your attorney general. When I did this, I did get a letter back from Kohl's with some BS story about how stock/inventory varies online. Like I said I just refuse to shop there anymore. Good luck to you & congrats on the nice chairs!