- Report: #1473033
Complaint Review: Kohls - Menomonee Falls Wisconsin
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Author Confirmed
Why?
Kohls
N54 13600 Woodale Drive Menomonee Falls, 53051 Wisconsin, United States
Phone:
262 704-9034
Web:
N/A
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Kohls They changed the cost of a product after it was purchased, never sent a bill showing the cost and I paid the cost first listed. Then they said my account as overdue Menomonee Falls Wisconsin
I made an online purchase of a lawn chair from Kohls. It was advertised by Kohls and I paid the advertised cost on my Kohls account.
They changed the cost of the chair, changed my account to online billing only without telling me.. I never authorized online billing only. They never sent me a bill, neither online nor paper.
Months later I got a phone call that my bill was overdue. When I questionned why I was never sent a bill their written excuse was "frontline associates do not have access to customers accounts." Then why are they calling about an overdue bill?
I want an explanation as to why no bill was ever sent, my records corrected, a written apology, written confirmation that my account has been closed and reimbursement for the money I paid because of their error in not sending a bill. This was their mistake and they need to correct it.
