- Report: #1062692
Complaint Review: La-Z-Boy - Internet
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Author Not Confirmed
Why?
La-Z-Boy
78641 Internet, USA
Web:
www.la-z-boy.com
Categories:
Business Rating:
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La-Z-Boy La-Z-Boy's Poor Craftsmanship Costing Me Money Internet
I have been a La-z-Boy customer for over 20 years. I came back to them as a result of great experiences with service and craftsmanship. We purchased 2 recliners at over $2,000 in December of 2009. The quality of the piece of furniture is no where near the quality of our last chairs. Now their poor craftsmanship and materials is costing me hundreds of dollars!
Last Week:
La-Z-boy Furniture has the opportunity to do the right thing today.... La-Z-boy has drastically changed the quality of their materials (they have gone from wood planks and steel to plywood and plastic) and as a result the frame and other parts have failed! They want to charge me $400 in labor ($100 a hour!!!!!) for their failure. I will let you know if they decide to do the right thing.... To be continued
This Week:
Hear is an update for you... La-Z-Boy Corporate denied any culpability or responsibility for their crappy plywood and plastic parts failing. La-Z-Boy is charging me $100 per hour (ridiculous; even licensed technicians or union auto workers don’t get paid that amount) for their faulty craftsmanship and parts failing. La-Z-Boy is benfitting from the fact that the products they are putting out are lower quality than before because they are profiting off the "warranty" repairs. Do NOT Buy a piece of crap La-Z-Boy anything!
This Week:
Talked to the La-Z-Boy Corp. office. Will not allow me to discuss the problem with an actual customer care person. They claim it is a local problem. Local La-Z-Boy claims it is a corporate policy/issue…. No Accountability… Lack of Quality… Couldn’t Care Less… Customer gets screwed.
