- Report: #1323466
Complaint Review: La-Z-Boy - Nationwide
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Author Confirmed
Why?
La-Z-Boy
Nationwide, USA
Phone:
800-229-6699
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La-Z-Boy LEBCO Lazyboy Defective product, low quality, repair instead of refund or replace, hard to contact corporate location Dallas Nationwide
I purchased a Niagara leather reclining sofa and chair set in February 17 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The arms have been replaced, something else underneath the arms, screws, etc. We have no children here, just 2 adults. We don't mistreat furniture. We only got rid of our last leather sofa because it was bright red and would not match our new floors and new wall color; it was 12 years old and still in perfect condition but it was from The Leather Center, not La-Z-Boy. I have extended warranties on both items. I received a voicemail from Angel from 214-631-1813 today stating that the person that took pictures of the furniture Wednesday August 17, 2016 sent them to your corporate office and corporate only wants to order new parts. I don't want new parts or for this sofa to be fixed on, I want my money back! I don't trust this furniture! That's like buying a brand new car and within 6 months the car has been back to the shop 4 times! That's called a lemon and the dealership would be replacing that car! Well, I want my money back so I can purchase better furniture! I expected much more from your company. I thought you stood behind your product, I thought you respected your customers. I don't want to constantly to be reminded every time I look or sit on this furniture how horrible this experience is. I don't trust this product! I plan to post reviews all over the Internet and social media about my experience with your company. Order number 0217606KXOL Total amount paid $3450.94 paid by check.
1 Updates & Rebuttals
Update!!!!
#2Author of original report
Fri, August 26, 2016
Since yesterday, I received calls from the local store, the local customer service and a corporate exec from Monroe Michigan. I went searching online Tuesday evening for email addresses for the CEO and other execs and I emailed every one of them, lol. Peggy, from Monroe said the CEO and I think the CFO were at her desk Wednesday morning asking her what was going on and for her to fix it. Meanwhile Angel with local customer service called and agreed to refund all except the $130 delivery fee. I told her I should get a full refund. Meanwhile I get another email from someone else at corporate Monroe and I explained about the refund and wanting a full refund. So while I was on the phone with Peggy, she gets forwarded the email asking about a full refund and she agreed and says as of today that I will receive a full refund. Then last night I received a call from Mary at the local La-Z-Boy (where I purchased), and we set up a day Tuesday August 30th to have the furniture picked up from my home. Once it's shows they picked it up, Wednesday they will start the refund process. So, yesterday was very eventful and productive, lol! Basically, this took a whole lot of time, patience, and internet savvy to find out who the CEO and other execs are and how to contact them. As well as this is what it took to get their attention and get them to take ownership of this problem and solve it. It's funny tho, there are so many other people out there that have had the same issues with this company and got no solution or happy ending and it's really sad. But I will say that they really stepped up and that pleases me.
