- Report: #1310480
Complaint Review: La-Z-Boy - Nationwide
Reported By:
Wittyservant3 -
Albuquerque, New Mexico, USA
Submitted:
Updated:
-
Author Confirmed
Why?
La-Z-Boy
Nationwide, USA
Web:
www.la-z-boy.com
Categories:
Business Rating:
(0)
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La-Z-Boy This company is a RIP-OFF!! Nationwide
La-Z-Boy built me a 3 piece ensemble that is pure JUNK!!!
I ordered this 3 seat ensemble (which has power footrest, power lumbar, and power headrest) in January 2015, but did not receive it until May 2015. Everyone at La-Z-Boy told me that this will be SO comfortable. LIARS!! They should change the name from La-Z-Boy to Madoff. Sitting in the seat I sit in was ok for the first 5 months, but then things went bad. My back and hips no longer had support and comfort. I did NOT have the pain and discomfort in my back, hips, and shoulders until this furniture started going bad. This 3 seat ensemble is JUNK because I now realized that I purchased brand new furniture but they used CHEAP and USED materials.
New springs do not make noise. The springs they installed on this furniture made noise from the very beginning, so you know that the springs were NOT new. It makes noise all the time when getting in and out of the seat. This furniture is also NOT sturdy. The seat that I sit in jerks when you raise the footrest. When lowering the footrest, it hits the wooden frame. I paid a lot of money to receive pain and discomfort in my back, hips, and shoulders and to hear wood hitting wood and used springs.
When I sit back on this furniture, my backside and hips touch the hardness of the wooden frame and it is VERY uncomfortable. The CHEAP cushioning has put my hips out of balance and I have pain when I get up and walk. Sitting on this has made my back and hips VERY sore and painful. I paid almost $5000 to sit on wood and to be VERY uncomfortable. The power lumbar is no longer supporting my lower back because I sit so low in the seat, that it is now in the middle of my back and that is NOT where it is suppose to be.
In January 2016, a young man from La-Z-Boy came out to assess my complaints about the ensemble. He had me sit in the seat while he was standing up and holding the remote. He kept dropping the remote, which would hit my tile floor. The remote is now chipped. He laughed everytime he dropped the remote. He had a total disregard for someone else's property. No apologies for chipping the remote. He did tell me that La-Z-Boy will replace the cushioning with better cushioning. One of my complaints is, why didn't La-Z-Boy install premium cushioning on this $5000 piece of furniture instead of installing CHEAP cushioning? This company thought that they could get away with ripping me off!! Before this ensemble, I had been sitting on a $1500 piece of furniture that was SO much more comfortable and quiet!!
In closing, I would suggest buying furniture from any place other then La-Z-Boy. I will NEVER buy furniture from La-Z-Boy again!
