- Report: #1155504
Complaint Review: La-Z-Boy - Nationwide
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Author Not Confirmed
Why?
La-Z-Boy
Nationwide, USA
Phone:
855-802-6636
Web:
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La-Z-Boy Warranty Service Fails to Deliver - Nationwide
I purchased a La-Z-Boy rocker/recliner on April 22nd, 2012. It broke on May 26, 2014 and I reported it the next day, May 27th 2014. I was told a replacement part would be sent to me in 10-14 business days and then I should call to schedule a technician visit.
After 15 business days, I had still not received the part so I called to follow up. I was told the part was on backorder and would not be available until August at the earliest. Facing two months without a $1300 piece of furniture, I requested the chair be replaced since the warranty text itself refers to "repair, replacement or substitution only at La-Z-Boy's sole discretion..." Apparently 2+ months without a usable piece of furniture doesn't warrant consideration for replacement.
I had been considering and researching a La Z Boy sectional sofa to replace my current sofa, but have no intention of doing business with them again if a two month wait for repairs is standard and acceptable under their warranty.
