- Report: #1223503
Complaint Review: Laptop and Desktop Repair LLC - Sparks Nevada
Reported By:
khowe17 -
New Brighton, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Laptop and Desktop Repair LLC
84 Coney Island Drive Sparks, 89431 Nevada, USA
Phone:
888-821-1143
Web:
http://www.cashforlaptops.com/
Categories:
Business Rating:
(0)
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Laptop and Desktop Repair, LLC cash4laptops, cashforsmartphones, The Gadget Buying Company, ecyclebest rip off, scam, screwed me over, suck, will never reccomend to anyone, blatantly rude customer service Sparks Nevada
About a month ago I was online looking for a way for my galaxy s5 to go to some use instead of sitting around. Mind you the galaxy s5 is not even a year old yet and I only had the phone for several months so it was basically brand new I was just trying to put it to some use being I got a new phone. I was looking online when I seen cash for laptops had said they have the highest quote around.
After doing the online quote and even putting my phone in the used category my quote was $274 exactly which was not at all what i was looking for but thought that would be the best i could find. Prior to sending it I was not notified at all that the price of my phone would change at all so with that I sent my phone to sparks, nevada to cash for laptops which was the biggest mistake I have ever made!
A couple days after them recieving my device I was notified that it would be going into the purchasing department for the final quote which I knew nothing about because it says nothing about that on the website. Several days later I heard nothing and called several times when finally I recieved an email that said after evaluating your phone we will give you $21 dollars.
I was furiated with the email so i instantly called the first day i recieved the quote being that the policy says to call within three days of your final evaluation to accept or deny your offer. After several days of calling approximately 12 times with no reponse and being put on hold multiple times for 30 mins or longer i finally got a response and when i talked to the representative she said "im sorry you have to accept what our offer is because you did not talk to someone within those three days" meanwhile i even emailed that i declined the offer!
I asked why exactly i was only offered this amount and the representative said there was heavy wear on the front screen, heavy wear on the back, and the battery was cracked. I went on to tell her there was no possible way that there is any wear on the screen in which i just had replaced a week before i sent the phone to them. The screen was $130 to repair and i even have the reciept. Next, how can the phone be fully functional if the battery is cracked? The battery and the phone were in brand new condition!
She continued to ignore that i was upset and repeatedly would say how would you like to recieve the $21 and i said i am not satisfied with this because nobody answered i cannot get my device back and she said we will give you $14 more dollars which got me to $35 dollars for a brand new phone that just had a screen replacement. This company is a rip off and everyone needs to know so that they do not go through the same thing i did and lose something for a little amount. If i would have known this was going to happen i would have just kept the phone because it is on ebay and on the internet for almost $500 and mine was not under contract so it could be more! Very disappointed in the way they treat their customers and do not know how they are still in busines.
After researching the business i see that there is no satisfactory on this business and need help from someone to stop this!
