- Report: #1496097
Complaint Review: Larry H Miller Toyota Lemon Grove CA - Lemon Grove California
Reported By:
Victor -
Hemet, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Larry H Miller Toyota Lemon Grove CA
6800 Federal Blvd Lemon Grove, 91945 California, United States
Phone:
877-762-6895
Web:
https://www.lhmtoyotalemongrove.com/
Categories:
Business Rating:
(0)
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Larry H Miller Toyota Lemon Grove CA Larry H Miller Toyota Lemon Grove Larry H Miller Toyota Sold me the wrong part, had me pay to ship it back, then refused to refund my money and shipped the wrong part back to me Lemon Grove California
Report Attachments
May 24, 2020 confirmation of order
June 3, 2020 - dealership refuses to issue credit
May 26, 2020 - order status update, delay
June 3, 2020 - my reply to their refusal
On May 25, 2020 I placed an order online for a right front seat belt assembly for my 2002 Toyota Tacoma Prerunner. The online system took my order and, after a brief delay, it was shipped to me. I paid the shipping and an odd "coupon" charge that exactly matched the shipping charged of $14.01. The total cost to ship the part was $225.19.
But when I tried to install it, I found that it was the wrong part! I contacted the company and they said it was too bad. I should have entered a VIN number. When I argued that a VIN number wasn't required since the system took my order. Everything I entered was correct.
I demanded a refund, but they refused. Then they told me to ship the part back (at my expense) if I expected any refund. I shipped it back at a cost of $13.00 and they received it two days later according to FedEx. Within nine minutes of receiving the part (in perfect condition) they emailed me to say they would not refund my money because I didn't ship it back in the original box!!
Due to COVID we don't bring any boxes into the house. We open them outside and bring the contents inside.
Two days later I received the wrong part back from the dealership. I'm now stuck with a part I can't use and I'm out $238.19 which the dealership pocketed.
1 Updates & Rebuttals
Momo
United StatesDon't Do Any Business With The Larry Miller TRASH Again!
#2Consumer Comment
Wed, June 10, 2020
This dealership chain is VERY WELL KNOWN for all their CON-GAMES, bogus add-on, phony fees, out right lying to customers and ALL the other SLIMEBALL con-games well known in the Sleazy American Car Business! Why are you even doing business with this pond scum?
