- Report: #1041132
Complaint Review: Las Vegas Oral Surgery - Internet
-
Author Not Confirmed
Why?
Las Vegas Oral Surgery
7670 W Lake Mead Blvd 89128 Internet, United States of America
Phone:
(702) 312-2273
Web:
http://www.lasvegasoralsurgery.com/
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Business Rating:
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Las Vegas Oral Surgery Dr. Monica Ponce Unethical Dentist with TERRIBLE staff as well as Billing - State Insurance Board should be notified Internet
I reached out to this dental office for help -- only to be disappointed. Their billing is totally screwed up! They billed my dental insurance for a more extensive procedure that was not even done. When questioned about this, Dr. Ponce wanted to settle the matter with me and not my insurance company.
I set up payment arrangements even before my procedure was done (which they accepted). However, I was thrown in a back room which has a door on it on my next appointment to be told that they could not accept my payment arrangement (after the papers were signed, sealed and delivered a week earlier). The office manager was very rude, and said that there was nothing I could do except to pay them that day. Then they stated that they were only going to do half the work.
Also, Dr. Monica Ponce works without any sterile gloves or instruments. She does not abide by the Dental Standards from UCLA, the dental school that she graduated from, and also the "Patient Bill of Rights". She and her office staff treat the patients like they are a "number (like in dollars)" instead of live human being, or respect. Dr. Ponce runs from room to room. It is questionable whether she washes her hands between patients. When leaving the room, she does not even state whether your appointment is over with.
Dr. Ponce is also known to LIE to your face and talk behind your back with her office staff. She also pins you down in the chair. She does not the parents come in the exam room with their children. Her dental work is very substandard. I ended up having to go to another dental office to have all the work she performed redone!
I could write alot more than what I wrote here. The bottom line is this:
RUN, DO NOT WALK away from this office!!!
I also recommend getting in touch with your dental insurance prior to getting any procedure done with them. She also stated that she knew persons high up in the BBB and that she can get glowing recommendations from them.
I set up payment arrangements even before my procedure was done (which they accepted). However, I was thrown in a back room which has a door on it on my next appointment to be told that they could not accept my payment arrangement (after the papers were signed, sealed and delivered a week earlier). The office manager was very rude, and said that there was nothing I could do except to pay them that day. Then they stated that they were only going to do half the work.
Also, Dr. Monica Ponce works without any sterile gloves or instruments. She does not abide by the Dental Standards from UCLA, the dental school that she graduated from, and also the "Patient Bill of Rights". She and her office staff treat the patients like they are a "number (like in dollars)" instead of live human being, or respect. Dr. Ponce runs from room to room. It is questionable whether she washes her hands between patients. When leaving the room, she does not even state whether your appointment is over with.
Dr. Ponce is also known to LIE to your face and talk behind your back with her office staff. She also pins you down in the chair. She does not the parents come in the exam room with their children. Her dental work is very substandard. I ended up having to go to another dental office to have all the work she performed redone!
I could write alot more than what I wrote here. The bottom line is this:
RUN, DO NOT WALK away from this office!!!
I also recommend getting in touch with your dental insurance prior to getting any procedure done with them. She also stated that she knew persons high up in the BBB and that she can get glowing recommendations from them.
2 Updates & Rebuttals
Las Vegas ,
Nevada,
Nevada,
They did the same thing to my husband!
#2Consumer Comment
Thu, July 31, 2014
Exact thing they pulled on us... They are denying everything they told my husband about the insurance not paying for their portion. They quoted us and tacked on a bunch more money. Never did they communicate with my husband about our insurance finally paying for the portion. The office staff are rude, abusive and have no intention about clearing up this situation. They have called and threatened my husband and has been very abusive. Horrible customer service. Now they are denying that they ever told my husband that our insurance wasn't going to pay their portion because the insurance said that the dentist or oral surgeon pulled a perfectly good tooth.
Worst experience ever! Rude and non caring.
LAS VEGAS ORAL SURGERY
LAS VEGAS,Nevada,
Response
#3REBUTTAL Owner of company
Mon, April 08, 2013
I am responding to the above complaint. First of all, we only bill out procedures that are performed. We work with the patient in billing out insurance. We would never try to settle the matter with the patient if the insurance is covering treatment. The patient would be liable for any treatment that the insurance did not cover. We always explain that it is an estimate from the insurance and our signed treatment plan also lists this.
Our office manager is extremely friendly and gets kudos from our patients. Las Vegas Oral Surgery is accredited from AAAHC. We are members with Compliance Alliance and SCATS(Safety Consultation and Training Section). There are very few dental offices who welcome these two organizations into their office.
Dr Ponce is 1% of the nation receiving her Masters in AGD(Academy of General Dentistry). There are very few dentists who put the effort into achieving this award. Dr. Ponce is currently one of 5% that holds a Fellowship in the AGD. We abide by OSHA and all state and federal guidelines. We train our staff in infection control and hold meetings regarding proper guidelines. We are a very few select of dental offices in the nation that is accredited by AAAHC.
UCLA is an excellent school that has trained Dr. Ponce in proper guidelines for dentistry. We appreciate our patients and have a large referral basis due to our care for them.
We have never "pinned" a patient down and we are not fraudulent with our staff or patients. We have a large group of employees that have been with us many years. If a patient had to go to another dentist to have work redone, I would assume that patient would have contacted us. This has not happened. I believe this posting that I am responding to is fraudulent. You are always welcomed to post your name or contact the office directly. We are good standing member of the BBB due to our above achievement with patients.
