- Report: #1382190
Complaint Review: Laser Source - Morganville
Reported By:
anonymous -
East Brunswick, New Jersey, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Laser Source
Morganville, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Laser Source I purchased two toner cartridges from Laser Source. The cartridges were for my fax machine. The cartridges did not work. My fax machine blinked red lights and they would not stop. Morganville
These cartridges were generics. I approached the rep for Laser Source and I requested that they fix the cartridges, replace them, or give me a credit. The president of the company did not want to be bothered. He gave me every reason under the sun why Laser Source could not fix or replace the cartridges. The bottom line is that Laser Source does back up their products. I wasted almost $200 on toner that does not work. Laser Source won't offer assistance to fix the toner or replace. The bottom line is some of their product does not work. They will give you every reason under the sun why they can't help you. In summary, don't take a chance with this company. If the toner does not work, you will be out of money with no hope of getting value out of your payment. Terrible customer service and this is a compliment!
I used this company to purchase toner for my fax mahcine. The toner did not work and it was not compatible with my fax machine. I purchasd the toner in good faith. I contacted Laser Source about this issue and they did not want to be bothered. They gave me every reason under the sun why they could not replace or repair the toner, or give me a credit. The bottom line is that they don't back up their toner or cartridges. If there is a problem they will igrnore you. I wasted a lot of my hard earned money buy defective toner from Laser Source.
