- Report: #263373
Complaint Review: Learning Annex (founder Bill Zanker) - New York, Nationwide
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Learning Annex (founder Bill Zanker)
New York, Nationwide, U.S.A.
Phone:
866-904-1827
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Learning Annex (founder Bill Zanker) Learning Annex (founder Bill Zanker) Learning Annex dishonest and shady practices - STAY AWAY - unauthorized charges on my credit card - Get a new credit card if you've purchased from them! New York Nationwide
I bought a ticket to Real Estate Wealth Expo from Learning Annex in 2006. The event was full of con artists selling "get rich" seminars - used false advertising and tricked thousands of people into buying them - but that's a different story. The event itself is not my focus here.
In May 2007, I received a call from Learning Annex telling me they were going to send me an email containing sign-up information for some free trial for online courses. I say I was not interested, to which the rep said it was no problem because this was a free trial and no obligation to purchase. The rep read for me my email address on file - it was accurately my current address.
I never received any email. In July, I discovered that my bank account had been charged 2x $39.95 from Learning Annex. Furious - knowing I did not authorize any purchase - I looked on the internet for the Learning Annex customer service phone number. Their entire website was down (how very convenient).
Fortunately, I got their phone number from my bank and I called. The rep Trevor (ext. 4442) was first trying to convince me this was a purchase I authorized, however after I assured him I was going to make a big deal out of this (report to investigators etc.), he promptly refunded the two charges. I assured him I did not want to see ANY future charges whatsoever from LearningAnnex EVER.
My refund should show up on my account in 5-7 days. I'll make sure to check on that, and it better be there. As a final precaution, I called my bank and asked for my credit card number to be voided and a new card issued. That's the only way to protect oneself from this shady, dishonest "company".
Darina
Chicago, Illinois
U.S.A.
In May 2007, I received a call from Learning Annex telling me they were going to send me an email containing sign-up information for some free trial for online courses. I say I was not interested, to which the rep said it was no problem because this was a free trial and no obligation to purchase. The rep read for me my email address on file - it was accurately my current address.
I never received any email. In July, I discovered that my bank account had been charged 2x $39.95 from Learning Annex. Furious - knowing I did not authorize any purchase - I looked on the internet for the Learning Annex customer service phone number. Their entire website was down (how very convenient).
Fortunately, I got their phone number from my bank and I called. The rep Trevor (ext. 4442) was first trying to convince me this was a purchase I authorized, however after I assured him I was going to make a big deal out of this (report to investigators etc.), he promptly refunded the two charges. I assured him I did not want to see ANY future charges whatsoever from LearningAnnex EVER.
My refund should show up on my account in 5-7 days. I'll make sure to check on that, and it better be there. As a final precaution, I called my bank and asked for my credit card number to be voided and a new card issued. That's the only way to protect oneself from this shady, dishonest "company".
Darina
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Simon
New York,New York,
U.S.A.
THE LEARNING ANNEX IS GLAD WE RESOLVED THIS STUDENT'S CONCERN
#2UPDATE Employee
Fri, July 27, 2007
We apologize for what appears to have been a billing mistake in this student's case of two $39.95 charges. We guarantee all of our services and refunded the charges to this student's account promptly upon learning of the error. We have been in business for over 28 years teaching our students how to better themselves and we want only satisfied learners. Guaranteed.
