- Report: #604224
Complaint Review: Learning Annex - New York New York
Reported By:
Benson -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Learning Annex
443 Park Avenue South, Suite 501 New York, 10016 New York, United States of America
Phone:
(212) 371-0280
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Learning Annex - Mike Koenigs from Traffic Geyser New York New York
I didn't realize that there was so much negative information about the Learning Annex. I have purchased from them many times and have never had an issue. I have always found them to have top customer service. This is in fact the first time I actually am requesting a refund on a purchase I made. I attended the Internet expo in March 14, 2010 at the Marriott Marquis Hotel on 42nd Street.
I am in need of your help and any suggestions on the following situation. I am disappointed that my refund has not been returned to me, and I appear to be getting the run around from Traffic Geyser and The Learning Annex.
It was at that place that I made an investment of $997 for the Mike Koenigs Traffic Geyser Push Button Social Media Video Marketing System. I contacted Traffic Geyser within about three weeks letting them know that it is a good system, but that I am not technical enough to use the system. I at that point requested my refund which is within the 30 day time period of their return policy. (I asked at the expo what the return policy was, and they said it was 30 days, no questions asked.) I was also one of the first buyers, so I also won the Kodak Camera as a bonus.) I have since returned the bonus by mail to them.
According to my documentations, Traffic Geyser has contacted the Learning Annex about 5 times since the last 30 days to follow up on the refund request, and still no action has been taken by the Learning Annex. I have also contacted my credit card company and filed a dispute with them 45 days from purchase date.
When I received my credit card statement, I found out the charge was from the Learning Annex instead of Traffic Geyser, and contacted them on the following emails [email protected] / [email protected]. I waited two days and sent another set of email, and still no reply. I also contacted and left a message for someone to get back to me, but so answer. in the first message I mentioned about the refund request, and no reply was returned. In the second call, I left a message for someone to call me back with no additional message, and a call was returned promptly within 24 hours. I was unavailable and returned the call later that day. The message was screwed up, so I got the name of the person incorrectly.
I decided to wait another few days, and called again. I spoke with an customer service person, names Michael K. (michaelk at learningannex.com) was very helpful to me and I sent him all the documentation on PDF file, and he will look into it. It's been 8 days since he has received the info. I have not heard from him. He appears to be at work only on Monday and Friday. The staff at the Learning Annex has not been able to access my file, and have said no notes or details about the case has been updated.
I have continually followed up with Traffic Geyser also, and posting on their support log, but the log closes out within 72 hours, after the staff person Gina response back. It is frustrating. Gina said she has also been frustrated by the slow refund action of the Learning Annex. I seriously don't care about the game playing. I just want this issue fixed.
I am at a loss on what to do. This is the first time I have ever had an issue with the Learning Annex. I have been a customer of theirs for over 10 years. I even met my wife at the Donald Trump Real Estate Expo in October.
1 Updates & Rebuttals
George
New York,New York,
USA
THE LEARNING ANNEX IS GLAD WE RESOLVED THIS STUDENT'S CONCERN
#2UPDATE Employee
Mon, August 09, 2010
The Learning Annex guarantees all of our events and works very hard to resolve any concerns regarding instructors that appear at any of our events. We have taught hundreds of thousands of students successfully. We are sorry to hear that this student, as a 10-year Learning Annex student, was disappointed with his purchase at our event. We were able to identify the author of this post and are glad to note that the student was refunded in full for his purchase several months ago. At the Learning Annex, we only want happy students. Period. We have had this guarantee for 30 years.
