- Report: #239379
Complaint Review: Learning Annex - New York New York
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Learning Annex
48 W . 37th Street, 7th Floor New York, 10018 New York, U.S.A.
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212-371-0280
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Learning Annex Dishonest Fraudulent Billing Fraudulent billing when requested cancellation of mylearningannex subscription ripoff New York, NY 10018 New York New York Nationwide
So here where it all begins. I bought the tickets online and was stoked about seeing Tony Robbins live in person.
The week went by and one of the sales person from learning annex called me and started to pitch his monthly subscription to mylearningannex.com. First of all, I didn't want the subscription but he insisted to send me an email on a 30-day FREE trial. So I said what the heck let's see what is there to offer. I signed in once and that is all I had to see, there was NO useful information at all! All the information posted are so basic that you can google most of the information yourself.
I decided to call the 1-866-904-1827 to cancel the subscription before the 30-day FREE trial ends and charging to my VISA automatically. My 30-day free trial began on Feb 8 and I called on Feb 22, 12:30pm and spoke to a customer service rep named Jennifer. I asked her to cancel the service and gave me my confirmation number and thank god I kept that info.
Two weeks went by and I got my Visa statement back. And what do you know. they charged my Visa 39.95 USD which comes out to 48.19 CDN when I already cancelled the subscription before the 30-day FREE trial ended. I said to myself, what the heck? So I immediately called and spoke to this customer rep named Michelle. I told her my situation and gave her my confirmation number. She said everything has been fixed and you'll be credited back to your Visa within 5 business days. And you know what? It's already has been over 10 business days and I still don't see a credit back on my Visa.
I wouldn't have filed this report if you gave me the credit back the first time. I'm going to try again tomorrow and see if I get my refund. I knew I should have googled your company background before purchasing the tickets. Many of the complains are really bad towards your reputation and it's only going to get worse with your shady practices.
One thing I haven't mentioned yet is that when I bought the tickets, you didn't even state that I was going to be charged in USD until I got my Visa statement, how shady is that?
John
Markham, Ontario
Canada
The week went by and one of the sales person from learning annex called me and started to pitch his monthly subscription to mylearningannex.com. First of all, I didn't want the subscription but he insisted to send me an email on a 30-day FREE trial. So I said what the heck let's see what is there to offer. I signed in once and that is all I had to see, there was NO useful information at all! All the information posted are so basic that you can google most of the information yourself.
I decided to call the 1-866-904-1827 to cancel the subscription before the 30-day FREE trial ends and charging to my VISA automatically. My 30-day free trial began on Feb 8 and I called on Feb 22, 12:30pm and spoke to a customer service rep named Jennifer. I asked her to cancel the service and gave me my confirmation number and thank god I kept that info.
Two weeks went by and I got my Visa statement back. And what do you know. they charged my Visa 39.95 USD which comes out to 48.19 CDN when I already cancelled the subscription before the 30-day FREE trial ended. I said to myself, what the heck? So I immediately called and spoke to this customer rep named Michelle. I told her my situation and gave her my confirmation number. She said everything has been fixed and you'll be credited back to your Visa within 5 business days. And you know what? It's already has been over 10 business days and I still don't see a credit back on my Visa.
I wouldn't have filed this report if you gave me the credit back the first time. I'm going to try again tomorrow and see if I get my refund. I knew I should have googled your company background before purchasing the tickets. Many of the complains are really bad towards your reputation and it's only going to get worse with your shady practices.
One thing I haven't mentioned yet is that when I bought the tickets, you didn't even state that I was going to be charged in USD until I got my Visa statement, how shady is that?
John
Markham, Ontario
Canada
2 Updates & Rebuttals
Simon
New York,New York,
U.S.A.
LEARNING ANNEX STUDENTS HAVE ENTHUSIASTICALLY RESPONDED TO MYLEARNINGANNEX.COM
#2UPDATE Employee
Fri, May 25, 2007
Thousands of Learning Annex students have joined My Learning Annex in the last several months. Through My Learning Annex, students can get answers to their specific questions regarding wealth creation and real estate investing, can access hundreds of articles from industry leading experts, and can learn the strategies the industry experts use to create wealth. We are disappointed to hear that this student did not have a positive customer service experience concerning his MyLearningAnnex.com subscription, and apologize for the billing error. We stand behind the My Learning Annex program and will refund the price of this student's subscription if we have not already done so. Unfortunately, we are unable to identify this student based on the information provided in the post. If this matter has not already been resolved, we urge the student to contact us at [email protected] so that we can resolve it. We have been in business for over twenty years teaching our students how to better themselves and we want only satisfied learners.
John
Markham,Ontario,
Canada
Third Call
#3Author of original report
Mon, March 19, 2007
Alright so I called them up again just now and they transfered to some guy named "Richard." I told him my situation and gave my reference number. He pulls up the information and he tells me that I cancelled after March 8.. what a load of BS, seriously. I even written down the date, time, and customer rep that I talked too. If I cancelled after March 8th then how come the 'Michelle' customer rep didn't tell me that story? What a load of BS! Now this Richard guy is going to write some note to this Jennifer girl to see if I really did cancel during Feb 22nd. My question is, how the hell is she going to remember? What a load of BS, honestly. So it's going to take another 3-5 business days again.. *@#$% this is really pissing me off.
