- Report: #7488
Complaint Review: Legacy Furniture - Glendale California
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Legacy Furniture
425 North Brand Glendale, 91203 California, U.S.A.
Phone:
818 550-9720
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Legacy Furniture: Unethical, unscrupulous business practices that take advantage of consumer
On 8-19-01, We ordered an $1100 custom sofabed which was promised in 5-8 weeks. We told the "gentlemen" at Legacy that we had guests coming and would need it even sooner if possible.We called the store after 6 weeks to find the order hadn't been started yet. At this time, we asked if we could cancel the order and were told that when they got in touch with the manufacturer they would request that the order not be started. This never happened. 8 weeks pass and we call again, they say the part is now in stock and our sofa is being made and it might get to us within a week. Incidentally, we had promised to sell our current sofa by this date and do so because the buyer was relying on it; Legacy is aware of this and reiterate that we should have our new one within the week, also make mention of a loaner sofa until this is settled. 10 weeks pass, still no clue when we will get the sofa. Upon complaining we are offered $150 off and promised that it is arriving any day. We continue to call for updates only to have our calls unreturned or ignored. Most irritating is the pass-the-buck game where the salesman says he has to check with his boss, who, once we're able to get him on the phone says he has to check with the salesman. We are not able to cancel the order without losing our $400 deposit (we were returning customers and trusted them enough to leave a larger deposit). Another week passes, we are still sitting on the floor, Legacy will not return our calls so we continue to call them. After an angry exchange, the salesman promises to better compensate us once he "gets his hands on the sofa" since they are almost a month late. Finally, the sofa is to be delivered tomorrow, 11/3/01. Now they are only offering $100 off (or $150 store credit..like we would ever shop there again!)
and are requiring cash or money order as payment. These salesmen are adept at deceiving customers with empty promises and avoid accountability with the "tag-team" scam. I am furious to have to buy this sofa when it has been such an inconvenience and ugly experience just getting it to our home. Buyer beware! Tell your friends! Go to a department store, they may be more expensive but you won't have to deal with unscrupulous dolts like those at Legacy.
and are requiring cash or money order as payment. These salesmen are adept at deceiving customers with empty promises and avoid accountability with the "tag-team" scam. I am furious to have to buy this sofa when it has been such an inconvenience and ugly experience just getting it to our home. Buyer beware! Tell your friends! Go to a department store, they may be more expensive but you won't have to deal with unscrupulous dolts like those at Legacy.
1 Updates & Rebuttals
Received letter from Legacy
#20
Sun, November 11, 2001
Yesterday, I received a letter fromt he store's president in response to my complaint with the BBB. Of course, the details inthe letter are completely inaccurate and one sided. Also, the writer made sure to use my name as many times as possible (note that I lefft specific names out of my report). He again blames the manufacturer for all the delays and doesn't realize that I spoke with the manufacturer myself. I did this to ensure that I wouldn't have to deal with Legacy again if there were a problem with my purchase (Thankfully, they have offered to deal with us directly). I also found out that stores, like Legacy, were instructed not to take orders for the sofabed I bought until after a certain date because the manufacturer was still workng with the model and was not prepared to start delivering. They assured me that Legacy was well aware of this but continue to place orders none-the-less. Obviously this created problems for the manufacturer and of course, none of these details were passed on to us. In his letter, my president completely glosses over the fact that we had to call them almost on a daily basis for status reports and that we had requested to cancel the order as soon as we heard it wasn't ready after the 8weeks. The manufacturer told me there would have been no problem cancelling hte order, Legacy, in their pursuit of the almighty buck, told me differently.
