HalW
Port Orange,#2Consumer Comment
Fri, August 12, 2011
By the way, Legal Helpers of Chicago, how many of your highly trained call takers have paralegal degrees?
I find your statement laughable that they provide an "immediate response" based on my experience with your firm and those many others on this site and others.
Perhaps all of us victims should contact the Attorney General of Illinois and they can add this to the suit they have filed against you for your practices in the area of "debt settlement".
HalW
Port Orange,#3Consumer Comment
Fri, August 12, 2011
Perhaps your effort to provide good customer service by using "highly trained" call takers needs a careful review. Is it good customer service to refuse a client access to an attorney when they insist? Is it in the contract that your attorney(s) may or may not respond to requests for a conference? Does your attorney(s) explain all these things to the client BEFORE they sign the contract? Is it common practice for clients to need to hire another attorney to review your contract before they accept yours? No excuses - keep reading the list of complaints on this site and others. I am amazed the Bar Associations in multiple states or the Arttorney Generals haven't shut you down. Of course, the legal profession seems to protect its own.
Legal helpers
Chicago,#4UPDATE Employee
Mon, September 28, 2009
Unfortunately, I am unable to ascertain who posted the "With You" comment. I would be happy to attempt to address any service issue. On a general note, every client that hires the firm for bankruptcy representation signs a contract and receives detailed information regarding the firm and bankruptcy procedures. The contract clearly states that in an effort to provide superior customer service to the firm's clients, superior to what is commonly available in the legal profession, we offer a group practice setting.
We provide toll-free client service by highly trained legal assistants who are trained to be able to offer, under the guidance of the managing attorney in the location, to any client that calls to discuss an issue about the case. This is explained in the detailed information given to every client as well as in the contract every client signs. This procedure is there to allow our clients better access and immediate responses to their important legal issues and concerns. With regard to this particular comment, there is no indication about any legal issue or service issue in the complaint and nothing by which I could identify the person who submitted the comment in an attempt to reach out, as is normal, to them to resolve any issues or concerns. Perhaps the comment is simply a competitor, disgruntled former employee, or some other person trying to disparage my law firm. A fair complaint would provide some information which could lead to a resolution. I certainly understand the fact that a person may not want to offer any personal information on a website and perhaps the person already reached out to the firm privately to resolve any issues, but there is really no other reply possible here.
All I can say is based on my experience which tells me that the way my firm's policies and procedures are implemented and carried out office-wide has lead to thousands of satisfied clients with successful results. Also, my firm receives a LOT of phone calls from clients of other firms who are ecstatic that the law firm has staff that picks up the phone and talks to them and who aren't forced to talk to an answering machine or voice mail and have to wait days even talk to someone. My firm also receives a lot of calls from clients of other firms who have gotten incomplete, at best, legal advice from other attorneys who do not have the experience and knowledge base, nor the training, that attorneys at Legal Helpers have. In fact, Legal Helpers attorneys are often consulted by other attorneys for advice and are referred clients by court officials and trustees who deal with the firm's quality legal product on a daily basis.
On a side note, our website makes it clear that we are a law firm that practices in multiple jurisdictions across the country. We are not a sole practitioner with one location and limited staff and resources to help our clients. In fact, this is one of the firm's advantages over the "traditional" one, two or three attorney law firms. The firm's clients get the advantage of years of experience, immediate responses, and the peace of mind to know that they have entrusted their financial situation to a firm that has successfully represented hundreds of thousands of clients in bankruptcy for over 15 years!
Furiousinindiana
Fountain City,#5Consumer Comment
Tue, May 26, 2009
They are horrible. Unfortunately we had no idea it was a big firm. We thought we were dealing with a local attorneys office in indianapolis. We had no idea till after we paid them that we would only be able to talk to operators at the 800 number who know nothing and are sometimes abusive and rude. I think the attorneys don't talk to you on the phone is so they can charge more. You have to make an appointment drive two hours see them for 15 minutes and they get to charge you hundreds for the appointment. Then they do nothing or ignore what you tell them. I wish I had known. Now we are consulting another attorney, possibly paying thousands more, which we don't have, just to straighten out their mess.
Furiousinindiana
Fountain City,#6Consumer Comment
Tue, May 26, 2009
They are horrible. Unfortunately we had no idea it was a big firm. We thought we were dealing with a local attorneys office in indianapolis. We had no idea till after we paid them that we would only be able to talk to operators at the 800 number who know nothing and are sometimes abusive and rude. I think the attorneys don't talk to you on the phone is so they can charge more. You have to make an appointment drive two hours see them for 15 minutes and they get to charge you hundreds for the appointment. Then they do nothing or ignore what you tell them. I wish I had known. Now we are consulting another attorney, possibly paying thousands more, which we don't have, just to straighten out their mess.
Furiousinindiana
Fountain City,#7Consumer Comment
Tue, May 26, 2009
They are horrible. Unfortunately we had no idea it was a big firm. We thought we were dealing with a local attorneys office in indianapolis. We had no idea till after we paid them that we would only be able to talk to operators at the 800 number who know nothing and are sometimes abusive and rude. I think the attorneys don't talk to you on the phone is so they can charge more. You have to make an appointment drive two hours see them for 15 minutes and they get to charge you hundreds for the appointment. Then they do nothing or ignore what you tell them. I wish I had known. Now we are consulting another attorney, possibly paying thousands more, which we don't have, just to straighten out their mess.
Furiousinindiana
Fountain City,#8Consumer Comment
Tue, May 26, 2009
They are horrible. Unfortunately we had no idea it was a big firm. We thought we were dealing with a local attorneys office in indianapolis. We had no idea till after we paid them that we would only be able to talk to operators at the 800 number who know nothing and are sometimes abusive and rude. I think the attorneys don't talk to you on the phone is so they can charge more. You have to make an appointment drive two hours see them for 15 minutes and they get to charge you hundreds for the appointment. Then they do nothing or ignore what you tell them. I wish I had known. Now we are consulting another attorney, possibly paying thousands more, which we don't have, just to straighten out their mess.
Legal Helpers
Chicago,#9UPDATE Employee
Tue, September 02, 2008
Unfortunately, I do not have enough information in this complaint to resolve your issue immediately and I must request that you give me a call directly so I can try to help resolve your situation. Obviously, there is confusion about your rate of pay. Rate of pay is obviously a big factor in determining eligibility for filing and in determining what type of bankruptcy will work. I can be reached at 1.888.303.0431, ext. 223. I will be happy to review your paperwork. I can assure you that no one here has any interest in NOT filing a case for you. We want to help you get out of debt. Unfortunately, it's not uncommon for people to give us paycheck stubs and not realize how much money they "gross" in bankruptcy terms. If you have pre-tax deductions for pensions, 401(k)'s, health insurance, etc... those deductions are NOT counted when discussing gross pay for bankruptcy purposes, even though they do reduce your taxable gross income for the IRS every year. I will be happy to take a look at your paycheck stubs and try to help sort out the confusion over pay rates, etc... Again, my number is 1.888.303.0431, ext. 223. Respectfully Submitted, Richard K. Gustafson, II, Partner