- Report: #1308130
Complaint Review: Legion Express Inc. - Chicago Illinois
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Author Confirmed
Why?
Legion Express Inc.
**** * ******* ** Chicago, 60609 Illinois, USA
Phone:
773-270-8383
Web:
http://legionexpressmoving.com/
Categories:
Business Rating:
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Legion Express Inc. Lack of Communication and Bad Customer Service Chicago Illinois
My move was brokered out to Legion Express through Savannah Van Lines without my knowledge, which left a bad taste in my mouth from the moment I got a confirmation phone call on the day of my move. I tried to give Legion Express the benefit of the doubt when they arrived, but everything went downhill from there.
I was given an arrival window of 10am - noon, and at around 11am I received a phone call indicating the movers would be about an hour late (so a 1pm arrival). After waiting around with no call, I decided to finally call back at 2:15pm, and I was told they were 10 minutes out. They did not arrive until almost 3pm. They didn't have the decency to call and say they would be later than they originally thought. I had to initiate contact, which is frustrating.
My final quote was almost $900 more than my original quote from Savannah Van Lines because one of the movers thought my belongings "looked more like 600 cubic feet instead of 400." Very scientific and convincing.
After accepting the additional charges because we did not have the time to go through another moving company, and we had already surrendered a $500 deposit, the movers did a decent job loading the truck. They were quick, although at times a little careless with some of our belongings.
We were given the standard 2-14 BUSINESS DAY delivery window. Nothing crazy there, as we were moving 1,200 miles. We were also given the "direct" number to an employee who could provide updates on the status and location of our belongings.
We called Legion Express and left numerous messages asking for updates. We called and left multiple messages with Savannah Van Lines asking for updates. It took several days to receive a response from Savannah Van Lines, and the only time we ever heard from Legion Express was a call from the driver to confirm a delivery date that was 4 days away. We were told to expect a 24 hour notice call, and that never happened. We are now on Day 12, and all we can do is hope that our items arrive.
No call to the main Legion Express telephone number was ever answered or returned. This company is an absolute joke. If you are looking for a reliable and professional company, please explore other options.
