- Report: #207849
Complaint Review: Lehigh Moving And Storage - Bronx New York
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Lehigh Moving And Storage
175 Walnut Avenue Bronx, 10454 New York, U.S.A.
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Lehigh Moving And Storage Co. BIG TIME FRAUD!!! CHEAT, REFUSAL TO DELIVER, STORAGE SCAM Ripoff Bronx New York
My husband contracted with Lehigh to move our stuff from New York to the island of Oahu, HI where I had been relocated to. They were very formal on the phone and we signed a contract including door to door service and packing for $2800. The truck didn't show up when we had scheduled pickup, they showed up the day we were supposed to be at the airport. It took two unidentified men with an unmarked truck approximately 2-3 hrs to pack our stuff. Their truck wouldn't start so they had to have my husband fix their truck before they would leave.
We arrived in Honolulu, got set up in a condo by my new employer and called to make the final payment and give the address for delivery. We were then told that fees totaling $1700 were assessed on our move ($108/hr for two men, $200 for fuel, the rest for "extra items not on original inventory") and that it was going to cost another $6000 to deliver our stuff!!!!! When I called their customer support, I was informed that 'The Density of my belongings had increased between pickup and storage and the fees reflected that....?!" I rechecked the inventory, and there's where the problem lies...the moving men had itemized everything into more than 52 separate entities...when put back together, their packing list exactly equalled the inventory my contract was signed upon.
Since then, they have leveled $222/mo in storage fees, $1700 for packing that is written in our file that we made them fax to us as being covered, and they'll ship to HI for $3500 but if we want it sent to our new home in NH, it's going to cost $4900+ and if we can afford to go get it with a truck, they want $1200 to 'move it out of storage". I have gotten no satisfaction from the company after filing numerous complaints, and five separate employees have told me that it's not their fault and we need to pay immediately (not the guy who set up our account, we found out he was fired and is not considered a valid employee to have set up our account, and the second in command is conveniently onv vacation in Tel Aviv when we call). We have contacted the NYS Attorney General with no response, the NYSDOT with no response, the Federal Carrier Safety Association with no response, and the Better Business Bureau told us that we had to pay EVERYTHING if we wanted them to intervene because Lehigh Moving is a GOLD MEMBER OF THE BBB!!!
As things stand, our stuff is going to auction in two weeks unless we sell our vehicle and pay their ridiculous fees. We have little recourse as everyone has ignored our requests for intervention, and no money to pay for a good, competent lawyer to assist us. I have no idea how I'm going to explain the loss of our original birth certificates, diplomas, my grandmother's china that was a wedding present, the handmade furniture from my father in law that was a wedding present also....I wish someone would put them out of business for good, they're absolute scam artists.
Hillary
Woodsville, New Hampshire
U.S.A.
We arrived in Honolulu, got set up in a condo by my new employer and called to make the final payment and give the address for delivery. We were then told that fees totaling $1700 were assessed on our move ($108/hr for two men, $200 for fuel, the rest for "extra items not on original inventory") and that it was going to cost another $6000 to deliver our stuff!!!!! When I called their customer support, I was informed that 'The Density of my belongings had increased between pickup and storage and the fees reflected that....?!" I rechecked the inventory, and there's where the problem lies...the moving men had itemized everything into more than 52 separate entities...when put back together, their packing list exactly equalled the inventory my contract was signed upon.
Since then, they have leveled $222/mo in storage fees, $1700 for packing that is written in our file that we made them fax to us as being covered, and they'll ship to HI for $3500 but if we want it sent to our new home in NH, it's going to cost $4900+ and if we can afford to go get it with a truck, they want $1200 to 'move it out of storage". I have gotten no satisfaction from the company after filing numerous complaints, and five separate employees have told me that it's not their fault and we need to pay immediately (not the guy who set up our account, we found out he was fired and is not considered a valid employee to have set up our account, and the second in command is conveniently onv vacation in Tel Aviv when we call). We have contacted the NYS Attorney General with no response, the NYSDOT with no response, the Federal Carrier Safety Association with no response, and the Better Business Bureau told us that we had to pay EVERYTHING if we wanted them to intervene because Lehigh Moving is a GOLD MEMBER OF THE BBB!!!
As things stand, our stuff is going to auction in two weeks unless we sell our vehicle and pay their ridiculous fees. We have little recourse as everyone has ignored our requests for intervention, and no money to pay for a good, competent lawyer to assist us. I have no idea how I'm going to explain the loss of our original birth certificates, diplomas, my grandmother's china that was a wedding present, the handmade furniture from my father in law that was a wedding present also....I wish someone would put them out of business for good, they're absolute scam artists.
Hillary
Woodsville, New Hampshire
U.S.A.
3 Updates & Rebuttals
Sharon
Alexandria,Virginia,
U.S.A.
Call FMC
#2Consumer Suggestion
Sat, August 26, 2006
Hillary, the Federal Maritime Commission gets involved when loads are sent by ship. Please contact them for help, fmc.gov.
Steve
Bradenton,Florida,
U.S.A.
Hillary....STAY OFF THE PHONE!!!
#3Consumer Suggestion
Sat, August 26, 2006
Hillary, All of your complaints must be in writing, and sent by certified mail, return reciept requested. Put the certified# on the letter itself and keep a copy for your records. Now, here is what you do. FIRST look at your contract. See if the price on the contract was called an estimate or a quote. See if there is language in the contract that alows for extra charges, or if the quote is an absolute price. I can tell you for sure that a written complaint to the FMCSA will get results. This moving company is an interstate carrier is the FMCSA is the governing agency. You can get the name of this companies insurer from the FMCSA. Now, you just file a claim for the entire value of your shipment. Tell them it was stolen. This will get the ball rolling. File police reports and list the shipment stolen. If you had renter's or homeowner's insurance, your goods are covered in transit. File a claim. Send all claims and complaints by the method above. You will get results.
Derek
Oakland Park,Florida,
U.S.A.
take them to civil court
#4Consumer Suggestion
Fri, August 25, 2006
you will need to go to the courthouse in New York and file a lawsuit in smallclaims court. At that time you will be able to get the courts to put a stop to them selling your items until the court has made a ruling in the case. All companies will threaten to sell your belongings but most don't. The don't make the money they want by selling them then they have to pay to have the rest disposed of. also they can not sell them unless the have set you a certified leter stating that that is their intention and make a public notice of the auction. they just can't sell them whenever fell like it.But your best bet is to take them to court and let a judge make a ruling.
