- Report: #360347
Complaint Review: Leonard's Trucking And Accessories - Greenville North Carolina
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Leonard's Trucking And Accessories
SW Greenville Blvd Greenville, 27834 North Carolina, U.S.A.
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Leonard's Trucking And Accessories Pay upfront-get the parts eventually Greenville North Carolina
We ordered a hitch and a Mastertow Dolly from Leonard's and paid for it upfront ($1600.00) from a Fayetteville location and had it shipped to the Greenville location. The first hitch that we ordered did not fit our truck (even though that was the one made for the make and model that we have). So we had to order a second hitch.
After multiple phone calls (from us-they repeatedly said they would call us back and we always had to call them) we found out that it had been shipped to the Fayetteville store but they were sending it here to Greenville via their company truck. We are now going into the third week when it was told to us that it would be three days.
The Greenville location refuses to answer questions that we have about the delivery truck and when it will come in. We are constantly being told "Let me check the truck and then we'll call you back and let you know...Let me call the Fayetteville store and see what is going on and then we will let you know." Hours later-we would have to call back to get the update of either it was not on the truck or they did not get an answer at the Fayetteville store.
So now, we started calling the Fayetteville location ourselves-that location has been nothing but helpful and DOES return phone calls when they say that they will. The Fayetteville location says that they sent the part two weeks ago only to find out that it was shipped to the plant and has just been sent out. The part was supposed to be on a truck that came in yesterday-the Greenville location stated that they got no truck yesterday-yet the Fayetteville location is reading the report in their system that they did.
So now-it is Wednesday and we are being told that MAYBE it will be there Monday. The Fayetteville location has been completely cooperative but the Greenville location and the main plant do not seem to have ANY IDEA where parts are at or when they will arrive. They tell you 3 days and we are now going into the 3rd week of waiting. DO NOT DO BUSINESS WITH THIS COMPANY.
J
Greenville, North Carolina
U.S.A.
After multiple phone calls (from us-they repeatedly said they would call us back and we always had to call them) we found out that it had been shipped to the Fayetteville store but they were sending it here to Greenville via their company truck. We are now going into the third week when it was told to us that it would be three days.
The Greenville location refuses to answer questions that we have about the delivery truck and when it will come in. We are constantly being told "Let me check the truck and then we'll call you back and let you know...Let me call the Fayetteville store and see what is going on and then we will let you know." Hours later-we would have to call back to get the update of either it was not on the truck or they did not get an answer at the Fayetteville store.
So now, we started calling the Fayetteville location ourselves-that location has been nothing but helpful and DOES return phone calls when they say that they will. The Fayetteville location says that they sent the part two weeks ago only to find out that it was shipped to the plant and has just been sent out. The part was supposed to be on a truck that came in yesterday-the Greenville location stated that they got no truck yesterday-yet the Fayetteville location is reading the report in their system that they did.
So now-it is Wednesday and we are being told that MAYBE it will be there Monday. The Fayetteville location has been completely cooperative but the Greenville location and the main plant do not seem to have ANY IDEA where parts are at or when they will arrive. They tell you 3 days and we are now going into the 3rd week of waiting. DO NOT DO BUSINESS WITH THIS COMPANY.
J
Greenville, North Carolina
U.S.A.
1 Updates & Rebuttals
Richard
Mount Airy,North Carolina,
United States of America
We want to satisfy our customers
#2UPDATE Employee
Wed, December 23, 2009
Our apologies to this customer. We are sorry for your poor experience. We train our sales people to communicate with the customer and let them know the status of their order. Due to the abundance of products and different vehicles, there is no way we can have every part in stock. So we have to order if from another store, from our warehouse or the vendor. It usually takes one week to get a standard product. Some special order items may take 3 weeks or longer. But this should always be communicated to the customer.
We wish your experience in Greenville would have been as good as the one with the Fayetteville store. But be assured, the experience with the Fayetteville store should have been the norm. We would love to earn your business back and have that opportunity. In the future, if you have any problems at all, ask to speak to the store's District Manager. As a district manager myself, we will make sure you are taken care of and any issues with our personnel would be dealt with.
The customer is who we value and want to take care and make sure they are satisfied and that happens most every time. Please give us another opportunity and you will be satisfied too.
