Complaint Review: Leslie' Pool Supply - Garland Texas

One thing that might also help you is if you ask them to "put you in the computer". Leslie's system is set so they can "pull up" your name and info. and it will save your purchase history records! Then they can pull that up and re-print the receipt for you if they know what they are doing. If it is really busy in the store you might nicely ask them to do this before they ring you out because when they get really busy it is hard to do this. Hopefully nothing like this will happen again to begin with, and Leslie's will almost alway's "bite the bullet" for their customer; ESPECIALLY after a call to the corporate office! P.S.- I hope they sold you a motor cover. It's only about $13.00 and will add years of life to the motor.

Leslie's pool service obviously admitted their mistake. The problem was finally taken of! To lose $250 and be told their warrantly would not cover the motor was unfair to me. Someone recognized the problem and they did fix the situation to my satisfaction. I am angry because all this could and should have been avoided. I hope they treat their other customers a bit more fairly.

First off, if there WAS anything wrong with the motor, the electrician should have detected it immediately upon installation with a simple meter test before he ever left the installation site. Second, YOU YOURSELF state that the inside of the motor had diatomacious earth clearly visible inside (on)the motor face. The problem here is that whether it is d.e. or calcium IT SHOULD'NT BE THERE!! The mechanical seal that keep's the water out of the motor is obviously shot and why do you think that would happen? Two main reason's: old age OR BEING RUN DRY. That explains the "stuff" in the motor. In fact you even said yourself that after you discovered the motor overheated you simply CONTINUED to run the so-called "defective" motor until it stopped instead of contacting an electrician or Leslie's. If you contact the corporate office they may work with you because they have the end say; not the store manager.

First off, if there WAS anything wrong with the motor, the electrician should have detected it immediately upon installation with a simple meter test before he ever left the installation site. Second, YOU YOURSELF state that the inside of the motor had diatomacious earth clearly visible inside (on)the motor face. The problem here is that whether it is d.e. or calcium IT SHOULD'NT BE THERE!! The mechanical seal that keep's the water out of the motor is obviously shot and why do you think that would happen? Two main reason's: old age OR BEING RUN DRY. That explains the "stuff" in the motor. In fact you even said yourself that after you discovered the motor overheated you simply CONTINUED to run the so-called "defective" motor until it stopped instead of contacting an electrician or Leslie's. If you contact the corporate office they may work with you because they have the end say; not the store manager.

First off, if there WAS anything wrong with the motor, the electrician should have detected it immediately upon installation with a simple meter test before he ever left the installation site. Second, YOU YOURSELF state that the inside of the motor had diatomacious earth clearly visible inside (on)the motor face. The problem here is that whether it is d.e. or calcium IT SHOULD'NT BE THERE!! The mechanical seal that keep's the water out of the motor is obviously shot and why do you think that would happen? Two main reason's: old age OR BEING RUN DRY. That explains the "stuff" in the motor. In fact you even said yourself that after you discovered the motor overheated you simply CONTINUED to run the so-called "defective" motor until it stopped instead of contacting an electrician or Leslie's. If you contact the corporate office they may work with you because they have the end say; not the store manager.

Edie, I would recommend contacting Leslie's Pool Supply Corporate Office at 1-800-537-5437. I am sure your issue can be resolved.

Edie, I would recommend contacting Leslie's Pool Supply Corporate Office at 1-800-537-5437. I am sure your issue can be resolved.

Edie, I would recommend contacting Leslie's Pool Supply Corporate Office at 1-800-537-5437. I am sure your issue can be resolved.