Chuck
Papillion,#2Author of original report
Wed, May 18, 2005
Corday is correct; refund for UPS fee received after phone call resolution.
Chris
East Rutherford,#3REBUTTAL Owner of company
Wed, May 18, 2005
YOU CAN EMAIL THEM ANYTIME OR CALL US--THEY WERE REFUNDED IN FULL.
Chuck
Papillion,#4Author of original report
Wed, May 04, 2005
When I had to return the defective shredder, via UPS, to the company, I paid the postage. Letterfolders guaranteed me over the phone and via e-mail that the postage would be returned. They also said the same to SquareTrade, the mediator of this dispute. Chris Corday, marginal owner of Letterfolders.com, has now written that he refuses to refund a "dime" of my money even though it is not his decision. Chris Corday has whined and complained about this entire transaction and has never been able to pick himself off the carpet long enough from crying, pounding his fists and kicking his feet to realize that they screwed up. Chris Corday's arrogance and inability to maintain control of his company is apparent. Chris Corday is a deadbeat who steals money from consumers and is why they have so many negative feedbacks on eBay. They will tout their 98% satisfaction rate but shouldn't it be better? How difficult is it to send items out on time and honor a business transaction? Chris Corday has a great deal of difficulty running a business and he has expressed his inadequacy at dealing with many of the day to day activities at Letterfolders. Chris Corday doesn't realize the tiger he has awoke. I may not get my UPS fee returned but I will be a rock in his shoe for such a long period of time that he will deeply regret having screwed the pooch on this one. Chris Corday hasn't a clue and he's the first to admit it.