- Report: #992122
Complaint Review: Levela - Internet Utah
Reported By:
Jillion1 -
Towson, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Levela
P.O. Box 3540, Silver Springs Nevada 89429-0000 Internet, Utah, United States of America
Phone:
888-225-1718
Web:
www.levelaskincare.com
Categories:
Business Rating:
(0)
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Levela Beach Ready, LLC Unconvoluted fraud! Misleading advertisement as to terms and conditions. Internet, Utah
On my own Facebook website, I noticed a picture of Dr. Oz, who appeared to be endorsing the Levela product. I clicked on it and saw that there was a risk-free trial of anti-wrinkle skin care products for just a nominal fee for S/H. I read the entire website to make sure there were no caveats and decided to try it out - that was on December 2nd, 2012. The product arrived 6 days later.
Unbeknownst to me, they charged my MasterCard $89.95 on December 18th. There was NEVER any mention on the website of a 10- or 15-day free trial, or of a "subscription," or of $89.95. Also, when they charged my MasterCard, they listed a location of Provo, UT, which is different from the "Shipped From" address of Silver Springs, NV.
I contacted my credit card company to report this unauthorized charge and it is now in "dispute." I also contacted my State's Attorney General's office on-line via their Consumer Protection Office and filed a complaint. I followed that report up with a cover letter plus copies of all records, receipts, packing slips, etc.
And, again on January 2, 2013, they sent me a second dispenser of Levela and charged my credit card for another $89.95! They asked me to pay for shipping and to send it back since they are crediting my charge account (which is now closed). I want to see what happens here. I'm not paying to ship it back.
Finally, I contacted my State's Attorney General's Office asking them to investigate and get my money back. So far, I haven't seen any improvement in my skin - and that's the bottom line!
Unbeknownst to me, they charged my MasterCard $89.95 on December 18th. There was NEVER any mention on the website of a 10- or 15-day free trial, or of a "subscription," or of $89.95. Also, when they charged my MasterCard, they listed a location of Provo, UT, which is different from the "Shipped From" address of Silver Springs, NV.
I contacted my credit card company to report this unauthorized charge and it is now in "dispute." I also contacted my State's Attorney General's office on-line via their Consumer Protection Office and filed a complaint. I followed that report up with a cover letter plus copies of all records, receipts, packing slips, etc.
And, again on January 2, 2013, they sent me a second dispenser of Levela and charged my credit card for another $89.95! They asked me to pay for shipping and to send it back since they are crediting my charge account (which is now closed). I want to see what happens here. I'm not paying to ship it back.
Finally, I contacted my State's Attorney General's Office asking them to investigate and get my money back. So far, I haven't seen any improvement in my skin - and that's the bottom line!
1 Updates & Rebuttals
Trislim
Silver Springs,Nevada,
Contacting our company
#2UPDATE Employee
Sat, May 11, 2013
I can help you if you will email or call us. Please go to the website on the back of the bottle, or the the website levelacare.com. There will be a contact link at the bottom of the page where you can email us your questions and issues if they have not been resolved yet. Thank you,
Allison
Levela Corporate Offices
