- Report: #1400925
Complaint Review: LG Electronics - Huntsville Alabama
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LG Electronics
201 James Record Rd SW Huntsville, 35824-1513 Alabama, USA
Phone:
877-549-8325
Web:
www.lgservice.com
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LG Electronics DOES NOT HONOR PARTS/SERVICE WARRANTY Huntsville Alabama
Purchased an LG dishwasher, and although it is under warranty, LG has given us a run around in an effort to repair the unit.
We have been two months without a working dishwasher, which incidentally cost us about $1,000 a little more than a year ago. We were told we need a "display" and a "main board," both of which are on back order without a date in which they will repair it. When probbing, we are told they won't get one of the parts until October 25th at the earliest.
In order for LG to cover the parts and service under warranty, they insist we use their service contractors, all of which don't follow through with placing the order for parts or scheduling service.
LG operates like a complete scam, as I have noticed there are several other people posting similar issues with LG not honoring their warranty.a Perhaps we also need to send a complaint to the FTC to get LG to honor their warranty! Honestly, they induce their customers to purchase by porviding a one-to-two year warranty, then play stalling tactics and games with the suckered customers until the warranty expires. These are criminals posing as a legitmate company and should refund our purchase price if they cannot provide the parts to their own products, schedule timely repair service, or replace the defective product. These crooks need to be shut down!
