- Report: #1470867
Complaint Review: LG ELECTRONICS - Youngdungpo-gu Seoul, Korea
Reported By:
cardiak1 -
MELBOURNE, fl, United States
Submitted:
Updated:
-
Author Confirmed
Why?
LG ELECTRONICS
Public Relations and Corporate Communications Youngdungpo-gu Seoul, Korea, Republic of Korea
Phone:
82-2-3777-1444
Web:
https://www.lg.com/us
Categories:
Business Rating:
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LG ELECTRONICS FALSE ADVERTISING. NEED TO BUY MAGIC REMOTE FOR AI FEATURES Youngdungpo-gu Seoul, Korea
I purchased an LG 50UK6500AUA smart TV which is an absolute piece of crap. After a tedious and unintuitive setup process which did not initially work for DirecTV ( I had to enter several different codes to find the correct one for the TV) In order to use the Google Assistant feature which is a prime selling point of this TV, you have to purchase a separate Magic Remote.
The remote that comes with the TV does not have the Google Assistant functionality. I believe that this is false advertising leading the consumer to think that they are purchasing a device that has the ability to function as advertised. No where is it stated on the box, the limited instruction manual, or the advertising material that you have to purchase a separate Magic Remote for the television to work as advertised.
I had previously purchased an LG washer and dryer which also had SmartThinQ features which were totally useless. I think I've learned my lesson now: no more LG products for me.
