Elliott
Abergavenny,#2Consumer Comment
Fri, October 28, 2005
I understand your wanting your money back, but how do you define counterfeit parts? Many large volume computer companies produce what are called OEM products - they are sold without manuals, software and half the time come as it (i.e. a cd rom with no screws, etc, just the bare drive). This keeps the price down for installers, but the public have come to use them themselves and many resellers sell these parts on to the customer. Believe me that producing hard drives, memory and any computer device is a costly, and experience-based affair; no one could make a hard drive from parts in their back yard, it requires a clean room, as do most other parts. If however they have sold you products that were supposedly from one company and they are from a different company then this is fraud and you should take your complaint to the local goverment authorities and seek legal redress. However, there are many companies (like Acer) who manufacture items for companies who rebadge them themselves but the computer may detect them as the original manufacturer's product.