- Report: #1298517
Complaint Review: Liberty Mutual - Nationwide
-
Author Confirmed
Why?
Liberty Mutual
Nationwide, USA
Phone:
1-888-398-8924
Web:
https://www.libertymutual.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Liberty Mutual Jennifer allen, Tracy Wilt They lie, refuse to resolve matters, refuse to return calls, Delay, and make statements accusing me of being the one who has caused this Boston, Massachusetts Nationwide
Report Attachments
I was rear ended by an insured of your company. It's been 2 months and we are still trying to resolve property damage and you have accepted 100% liability!! We have spoken to adjusters, supervisors and managers, and no matter how many calls, emails, faxes and tweets we exchange NOTHING is being done to resolve this matter!
I just received a call from Enterprise looking for money from us because your company stopped paying on the 30th of March after ASSURING us the rental would be paid for until we received a check to purchase a replacement vehicle. I have left numerous Voicemails and none of my messages are ever returned.
Jennifer Allen and Tracy Wilt are the adjuster and manager on this claim. They make promieses and never follow through. I suffer from Asbergers syndrom and take people at their word when something will be handled. I was told last friday that all jen was waiting on to send both checks last friday for the car and the equipment inside the car was the title and tracy to sign off on it.
Fast forward a week later and still they are reviewing the case to see if they can delay this any longer. Mean while the equipment in the car was for a clients new office and I can't install their systems and let them open up untill I get the money from liberty. They are ready to fire me and sue me for breach of contract because of this delay.
I have called them every day for two months twice a day to resolve this matter and have recived a total of 4 returned calls. Their first offer was a joke. They had all the information a for damaged equipment the day after I was able to get into the car.
They have made accusations that my calling every day is the cause for the delay but I don't understand how because i'm always sent to their voicemail.
