LibertyNational
norman,#2UPDATE Employee
Tue, September 25, 2012
The $250 cancellation fee is in the contract signed by the customer. We are not creating random fees in order to steal money.
The threat of collections was due to the fact that we are having claims come in against the customer who is not cooperating with our accounting department.
There is a cancellation procedure signed by the customer and according to it she is not at this time entitled to a refund. The money being held is in a trust fund meant to cover the liability of potential payouts to carriers that the customer does not pay. We have such claims already. These claims must be paid and the liability period must end before we can refund money. We provide contracts and cancellation procedures explaining this to the customer.
We have done everything by the book and do not appreciate the unwarranted allegations being made.