- Report: #1395389
Complaint Review: Life Rock Ambulance - Totowa New Jersey
Reported By:
Frazzled Caregiver! -
Belleville, New Jersey, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Life Rock Ambulance
409 Minnisink Road Totowa, 07109 New Jersey, USA
Phone:
973-256-5024
Web:
N/A
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Life Rock Ambulance Cruel, "Compassionate Care" Company, Leaves Sick, Indigent Man Stranded in Wheelchair! Totowa New Jersey
My poor, disabled husband, and I, recently endured cruel, calloused treatment by the LifeRock Ambulance company in Totowa, N.J. - a transportation company that our State of New Jersey pays to transport Medicaid clients. The state arranged for LifeRock to transport my husband from a local nursing home back to our home here in Belleville on Monday, August 21st, at 10 a.m. I was eager to see my husband again, after our two teenaged daughters, my mother, and I, enjoyed a much-needed getaway for one week. My husband could not join us on our family vacation, since he may be transported only by ambulances. So I was happy to see the LifeRock vehicle pull up with my husband...until I saw that they arrived with no stretcher. LifeRock instead showed up with a manual wheelchair, and spoke of my husband needing to stay in that wheelchair, since LifeRock had "no legal authority" to move him from that chair to his in-home, hospital bed! The driver/transporter talked to his manager on the telephone, as I explained: my husband is immobile from Parkinson's Disease and Dementia; my husband cannot wheel himself in a manual wheelchair; and my husband is confined, 24/7, to his hospital bed that we pay $220 per month for, since Medicaid will not cover the cost of that much-needed, fully electric hospital bed. LifeRock couldn't have cared less. The muscle-bound driver/transporter REFUSED to lift my husband onto his hospital bed, leaving my husband slumped over in the wheelchair that I never requested! The driver/transporter gave me a LifeRock business card with a phone number of 973-256-5024 (no names or titles, of course). I called that number and got hold of someone who said he was a LifeRock manager. The "manager" kept me on hold, refusing to resolve the transportation problem. And as I waited for the "manager" to return to the phone line, the driver/transporter just drove away - not meeting my gaze! I was left panicked and alone, trying to figure out how to get my immobile, incoherent husband from that wheelchair that LifeRock carelessly left behind - to my husband's bed. I called my local police/fire department, and managed to get two firefighters to lift my by-now, slouched, incoherent Michael onto his hospital bed. It was a job that should have been done by the muscular driver/transporter sent by LifeRock. Shameful!!!
