- Report: #63162
Complaint Review: LIFEKEY HEALTH - Internet
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Author Not Confirmed
Why?
LIFEKEY HEALTH
Internet, U.S.A.
Phone:
866-985-9040
Web:
N/A
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LIFEKEY HEALTH When I requested a refund because the "Enzyte" pill was causing a severe rash customer service claimed they had no record of my purchase ripoff victimized many Internet
After taking their product "Enzyte" for 10 days I developed a severe rash. When I called customer service to request a refund they claimed they had no record of my order.
When requested to speak to a supervisor they hung up on me twice!
R
ALBION, Indiana
U.S.A.
When requested to speak to a supervisor they hung up on me twice!
R
ALBION, Indiana
U.S.A.
1 Updates & Rebuttals
Jacqueline
Hammond,Indiana,
U.S.A.
PHOTO COPY YOUR PROOF OF PAYMENT TWICE
#2Consumer Suggestion
Wed, July 09, 2003
Your method of payment was not mentioned. Since it wasn't cash, you have a Money Order copy or cleared Personal Check. Even if it was an ACH Debit withdrawal, your bank could provide a record of the transaction. If you purchased with a credit card, even better. When you received the product, did it have any kind of shipping label or inventory note? Was there a brochure or coupon offers? Every bit and piece of paper provides a business transaction with them. Now the brochure is not proof of payment, but it should still be reserved. Your telephone experience is exactly the reason why writing a letter is more effective. Since they hung up on you, make them sign for anything you mail. Enclose photocopies of your payment, and in the letter detail the allergic reaction. It would be even better if you went to the doctor, because you would have proof for the rash. In addition, enclose the cost for your doctors visit. If they have a credit card or checking account number, you might consider changing them for a safety precaution. Add your proof of payment, docter visit, prescription receipt, over-the-counter medicine pharmecy receipt,certified signature-required postage fee, all together in a clean corporate chart. Then insist on getting that refund. :) A cc: (correspondance copy) to the Federal Trade Commission and Postal Inspectors (www.usps.com) couldn't hurt, listed at the bottom of your letter. You might consider calling Financial Crimes Enforcement's toll free number: 1-800-949-2732 for further assistance, because this corporation has many unsatisfied consumers. There may be an ongoing case, where they could use your information. Hope this helps.
