- Report: #1170708
Complaint Review: Lifeproof - Nationwide
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Lifeproof
Nationwide, USA
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Lifeproof Lifeproof- not waterproof, doesnt stand behind "warrenty" Nationwide
Lifeproof advertises their cases as waterproof. My husband is in the Navy, so when we purchased his iphone 5s we also purchased a Lifeproof case, which was $90, verses any of the other options due to his potential exposure to water. My husband has since deployed and over the weekend his phone got wet (it was in his pocket when he was hit by a wave) and the case leaked, ruining the phone. When i called lifeproof i was told that the case had to be registered within 14 days of purchase (something that is not disclosed when you buy it) and that you also have to enroll in a Water Protection Plan, which is an additional cost on top of the initial cost of the case. I was told there was nothing they could do, after talking to several people i was told they would send us a replacement case "that we could sell on ebay towards the cost of a new phone" if we wanted. When I inquired as to why I would want another case if they arent really waterproof and could I register the replacement one I was told that replacement cases werent eligible for the protection plan. So basically Lifeproof doesn't even stand behind their own product, they rip consumers off with a $90 price tag on a water proof case but require additonal payment for a protection plan inorder to insure it. In additon to that if they do have to replace your case they don't stand behind their own replacements.
So my husband is now deployed, with a $300 iphone and a $90 "waterproof" case that are both now worthless.
