- Report: #1488807
Complaint Review: Litchin - Chengdu China
Reported By:
Nancy -
Washburn, North Dakota , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Litchin
Sichuandajian road 289 Chengdu, 612200 China, China
Phone:
8613587111111
Web:
Litchin.com
Categories:
Business Rating:
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Litchin Chanyeyuan Nothing Blocked all communication from me Chengdu China
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I contacted this company through their customer service and the legal email address. I email them many times. I order three pairs of pants, I received this pants all in the same size, I tried them on and they were not true to size, not one of the three pants measure the correct size.
After waiting close to 30 days to get this pants. The first response was to send them a picture of the pants and I did. It. Took several resend to get this to go through to their customer service email. Through server all email between the customer service department and the legal whose billing email.
At one point they said they would refund me my money and I would have to pay for the return postage. I waited and never heard were to return them so I email again and again finally I was told to just keep them as the return postage I would have to pay would be high and they said the return of the non-quality problem, we do not bear the return cost.
The pants were not tun to size and each one measure different. So they said to just keep it from a customer point of view. Their return policy is not true to their word. They have now blocked my email and stopped all communication from me. I now have three pairs of pants I can not wear.
Rip off and scammed. The legal department never did contact me either.
