Complaint Review: Little Caesars Pizza - Milwaukee Wisconsin

That the "situation" was "resolved" by a company sick of listening to nonstop harrassment by a couple of entitled ninnies which decided that an Official Letter of Apology and maybe some free pizza coupons was worth it to get them to shut the hell up about a situation which was by no means actually the restaurant's fault.  The Squeeky Wheel which poured water all over itself until it squeaked was handed grease just go Go The Heck Away Already.

Can't really blame Little Caesar's, but still this will do nothing but heighten the already ridiculous sense of superiority and entitlement the original author had.  And make her all the more insufferable the next time she shows up to get pizzas 20 minutes late- after moving the pickup time back 45 minutes- and find them not hot, ready and fresh waiting for her by a properly caucasian, perfectly-english speaking server in a restaurant occupied entirely by white people or (perferably) no one else at all. 

If they truly did resolve your issue as you claim, then I am glad.  But I am curious about a few things.

First how EXACTLY did the resolve the issue? 

Then, when you talked to them did you discribe the scene as you did here. That is that you had two diabetics that HAD to eat, even though you were over 20 minutes late from the time you agreed to. That you were the only "white people' in the store and because of that you feared for your life? Did you talk about how the people on EBT were sticking their nose in where it didn't belong? Or did you leave those little pieces of information out?

Somehow I think you probably left those little pieces of information out of your report to them,

By the way you never did tell us did tell us exactly how late your son was to work.

I see you still have no life and no clue. I am sorry to hear that. I also see that no one read my post to you. Please get out the magnigying glass and highlight "emergency". As far as all your other rantings....I haven't read them actually. From the bold print I scanned I see you are harping on the same items I already shut you down on. In therapy please address what ruminating means. I am sure this is not your only issue but it's a start. BTW.....this clearly applies to you as well...the internet offers sites such as this one so people can read what other peoples' experiences they have had with any given company/business. This also includes you. If you have had a great (or bad) experience with the establishment you are free to put in a review as long as you don't continue to lie. Sites like this one are not a place that you're are going to gain a friendship, discuss all of your life's issues, continue to have ongoing contact with an author, a way to waste away your otherwise empty day, etc. It would seem  you are looking for more than what I plan on entertaining you with. Sorry. I will not be taking the bait and responding to you. Deal with your family...if they even deal with you. I see by your extensive use of the language that you must be genius level. Buy a cat, dog, stuffed animal, date, whatever flips your switch. Maybe then someone will care or listen to your useless ramblings. Take care and make sure your deductalbe will cover your year's of need. 

Update;

Since this original report the company (Customer Service) has been in contact with us. The matter has been resolved and we look forward to visiting a nearby branch soon. Thank you for all your help. 

...before writing an angry reply to myself and Robert. 

You, Original Author, brought up the subject of race.  "We were the only white people there," connecting Hispanics with EBT cards, etc.  You, Original Author, added the subject of diabetes (it's such a concern that you are 23 minutes late to pick up an order you've ALREADY decided to pick up late.)  And it's You, Original Author, who decided that a 22-minute wait for a fresh order after you arrived 23 minutes later than you said you would is worth multiple arguments with multiple employees littered with racial slurs and a basic condemnation of the entire restaurant, it's employees, AND a customer who got tired of having his meal interrupted by the ravings of an entitled family of lunatics and suggested that you calm the hell down or go somewhere else.

You are an entitled, bigoted nitwit.  That's my opinion, but it's not plucked out of midair.  It's the result of reading two ridiculously long rants in which you try to convince your audience that your Civil Rights as a white person have been violated because you didn't have a pile of stale pizzas waiting for you when you were late. 

Speaking of late, yeah....your kid was late for work, which is the restaurant's fault, never mind that you were 23 minutes late arriving for your food...you are just beyond ridiculous.  I'm looking forward to seeing if ANYONE posts here in defense of you that is not one of your relatives. 

We need the meal for our dinner as well as our son's. THERE IS NO MENTION OF DIABETIC EMERGENCY.

- You showed up 23 minutes late and stated that....."We have 2 diabetics and a son who needs to be fed"

No one outside of my home knows when I need to eat,

- That is until you post that information on a PUBLIC web site for the entire world to see..

This was a time crunch coming off vacation, having to work 3rd shift and not wanting to wake up to dishes. I will not make up some lie like someone suggested. I don''t even have to clarify why I wanted that time.

- Yes you had such a "time crunch" that you waited an extra 23 minutes after you stated you wanted the pizzas.

Imagine if McDonalds asked you why you want the particular food you selected and what you are basing your choice on. If someone twist this into a race thing....they are bigots. With their own reasoning

- We were not the ones who stated that we were the only people of a particular race. We were not the ones who then inferred because of that we were afraid for our lives. We were not the ones who automatically assumed that they must be on EBT because of their race.

I am pretty sure every ethnic background has someone in the group that is hungry. Racists.

- Yep and you proved that at least applies to white people by the comments you posted.

Why would you put a color on it?

- Because YOU did.

NOWHERE does it state Hispanic, black, white, Asian, Chinese decent with regards to EBT. Where do you come up with this?

- You stated you were the only "white" people in the store..so anyone else in the store was non-white (Hispanic? based on your other comments) therfore that was directed at them because they were a particular race. But answer this, if race had nothing to do with it, how exactly did you determine that they must be on EBT?

My REAL scenario is much different;The store and I agree. Payment is made. There was NO time change

- WRONG...you made an "agreement" with the store to pick the pizza up at 8:15 and showed up at 8:38.

.if we don't show, they are out nothing. Not a problem

- If you are so self-centered to think that then yes in your world it is not a problem.  You are right they are technically out "nothing"..yet. Except to try and decide what to do with that pizza? How long do they keep it in the warmer taking up space? What happens if the customer comes in an hour later..do they give them a 1 hour old pizza that has been sitting in a warmer where they may complain that they want a new pizza? Of course instead of "complaining" that they had to wait..the customer complains that the pizza was old.

Now we are shorted items, the food tastes like it was rushed thru, the waiting room is full because everyone got stuck waiting for mine which is not my fault,

- Really..just how did they "rush" the pizza through the oven?  Did they speed up the oven to give you a half-baked pizza?

my son's late (yep, had to explain to a boss how a 10 minute pizza took 3 hours)

- Just how late was your son?  Was it more or less than 23 minutes?(You may not get this reference but everyone else who reads this does).

You keep saying that this took 3 hours...WRONG your 10 minute pizza took 10 minutes..With that line of thought I imagine if you ordered the pizza at noon you would have said your 10 minute pizza took 9 hours. When you ordered it has NO bearing on this. At best you could claim it took just under 45 minutes, but when out of those 45 minutes you were 23 minutes late...your claims lose any creditibility you may have had.

Next time find a store that more matches your desired color scheme, and show up when you state you will.

Let the games begin....I see there is confusion on what I wrote. Perhaps readers are reading what they want vs. what is there or maybe there is misunderstanding of what the paragraphs meant.If I assume everything was read correctly this will be easy. I am going to address every paragraph in order so please follow along.

I will be using shortened sentences but it won't be that hard to follow along.I call store. Store accepts the task for complete pizzas at 8:15. We order and prepay. They comfirm and put a hold on the order. We should have confirmation.We have no confirmation at 8:30. Go to store. No pizza. No manager. We need the meal for our dinner as well as our son's. THERE IS NO MENTION OF DIABETIC EMERGENCY.

No one outside of my home knows when I need to eat, if I took my shot, if my sugar's low. It is not listed in the report. Don't assume. This was a time crunch coming off vacation, having to work 3rd shift and not wanting to wake up to dishes. I will not make up some lie like someone suggested. I don''t even have to clarify why I wanted that time.

The only answers are; we wanted it then "because", you agreed, we prepaid, you verified, works great for our schedules. Imagine if McDonalds asked you why you want the particular food you selected and what you are basing your choice on. If someone twist this into a race thing....they are bigots. With their own reasoning...anyone who wants to avoid lines, doesn't want wait, has other engagements, is hungry, etc. better explain themselves or they are racists.

I am pretty sure every ethnic background has someone in the group that is hungry. Racists. Why are we waiting 10 minutes more? They should have been done even if I were an hour late. If I am an hour late and the pizza is cold...my problem. If you tell me it will be there and it's not...your problem.The complaint I wrote says several times that NO manager addresses me until the end. Read. I do have a problem with that. Why would you put a color on it?

I was well within my rights to have the police make a report that I was threatened. For this we agree.To the person that would just sit back and chill.....please tell me which person you are on my video. I sure hope to see you waiting patiently for 2 hours in a WalMart line, 3 hours at the grocery store, 2 hours at the McDonald's drive thru, etc. It's actually invigorating to think that a gentleman such as yourself will be showing up at my nearest DMV in a 3 piece suit, carrying flowers for their cashier, complimenting all the women on their lovely looks and attire, whilst chatting with the males about yesterday's game.

Yep...I'd love to see you. I bet someone like you is single though...people will spot a dishonest person a mile away. Most women will not contend with a male confronting a female, one with such racists' comments, those who assume, and those who want to be the boss of everything. Those are USUALLY the people with anger issues and those most avoided.

Don't confuse their avoidance but patting yourself on the back by claiming they just don't see your greatness. That's not it.To the paragraph that states I am in a panic about my health. I have not written ANYWHERE I was on death's door and having a reaction. I'm sorry if your mind sees that in my words. Know that is not there. If you still see that reference there, call someone you trust and have them read the statements to you.

I will not even know nor will I feel offended.As far as your racist EBT comment (I was waiting to address that since I started writing this). How much of a bigot, racist, damaged person are you??? NOWHERE does it state Hispanic, black, white, Asian, Chinese decent with regards to EBT. Where do you come up with this? I think I can be assured that you "learnt" this in your upbringing...same place you "learnt" your use of insults. Yales grad? I knew it!!!

I saw your fairytale dream about how I should train you to manage a store. I cannot spend all day teaching you but I can give you the major breakdown;*If you take prepayments, know you are paid already and the customers will want the items or you will have to account for the wherearbouts*Honesty works not only in life but in sales. If you promise to do it, do it. If you accept responsibility, be responsible or don't agree.

You go on vacation and I agree to watch your dog. I tell you how lucky you are that I agreed. You trust me and return in 3 weeks. Dog's starved to death on floor. I tell you how lucky you are again and I really didn't have to help and it's my "favor" to you. Feel lucky? According to your paragraph you indeed would feel blessed. That's odd and indeed you the only one I know that would feel that way. Remember to send the thank you note.*If the mistake is yours...it's yours to fix.

Don't blame others for your inability. I cannot blame you for my flat tire in 1993.*Should there be a disagreement large/small/in between, don't let cashiers handle a manager's job. Would you let your cashier judge if they should have a wage increase to $45/hour? How about 6 weeks paid vacation a year? Close 1 week before and 1 week after EVERY holiday including Boss's Day? I think not. Manager's are in charge for a reason. *If the customer is on time, as agreed, it's the store's job to meet their end.

If they fail, it's on them to fix it.*Should the customer fail...again what's good for 1 is good for 2...it's on them. If the events happen as you made this game;If the customer pays and the store agrees on price and time-both do the agreementIf the store fails to do so-they need to make amends as the customer is not only out time, the goods, the stress, the wasted trip and the prepaid money. If the customer fails to do so-this is not the store's drama BUT the store needs to take reasonable steps for the greater good, knowing customers made their business.

In the example you made up the reasonable step would be this; The customer chooses a time but later changes it. If this happens it's between the store and the customer to see if they can both agree on the new times. If the store agrees it's no longer on the customer. If no agreement can be made please refer customer to another location or store with no hard feelings. So, assume they agree. The customer not paid in your story. Now the customer doesn't show up.

This is on them but if you feel you need the business, shout out to them about 30 minutes ahead and confirm you are still on the same wave length. Let's pretend you are. Now you make the pizza. Now they don't show. You are out nothing. You are now free to sell the pizzas and get paid. Should the customers show up an hour (just saying) later, you can verify thru receipts, caller ID, withnesses, that you reached out to no avail. This is your safety net should you get yourself into this.

My REAL scenario is much different;The store and I agree. Payment is made. There was NO time change. The only time placed on the order was agreed upon BEFORE we made payment. No follow up call was needed, they had the money...if we don't show, they are out nothing. Not a problem...we show (we would not have spent the money so they can keep the pizza. We're nice but cannot donate free pizzas everywhere we go).

They agree to the time for the final product. We show up (extra time as well assuming they had a computer problem) and we have no items. They are first being made. Now we have no manager (until the end). We have threats, racism, uninvolved people trying to get involved, and laack of any shred of honesty (except for the last 5 minutes). Now we are shorted items, the food tastes like it was rushed thru, the waiting room is full because everyone got stuck waiting for mine which is not my fault, my son's late (yep, had to explain to a boss how a 10 minute pizza took 3 hours), hard feelings, the store still received full payment and we received nothing as far as our losses.

Know that for every 1 negative feedback you receive that it takes 10 plus positive reviews to counter it in the public's eyes. I assure you..as much as we lost....they lost more and will continue to do so. There are so many venues to leave reviews and when people respond to the reviews, readers who already leaned to one side or the other will jump in feet first. Wow that was alot! I hope I solved your management problems you're having.

Again, I only volunteered my opinion because you asked. Imagine how odd it would be for just anyone to butt in between managers and customers (if they could). How stuck on yourself one must be to think that their opinion matters to anyone other than themselves? That, in a humerous way, reminds me of the Hollywood stars that state their opinons. Good luck with that. That only makes regular "non famous" people dig deeper in their beliefs.

Those who believe their word is so wanted, followed, correct, or needed really should seek help. Petty insults, anger, confrontation, "pot stirring", are all signs of a deeper issue. There are people out there that can help. As easy as it is to state your opinions, voice demands, dial a phone, look things up, it should be a snap for you to get help. Please know that I will promptly "file" your opinion in the proper place. Take care and I wish you well.

I am not sure which is worse your entitlement attitude or your racism.

You called them up to change your order to 8:15PM, but did not show up until 8:38. Now, you weren't late because you had something come up. You weren't late due to traffic. You were late because you had hoped the extra time would ensure the pizza's were done. But then when you strolled in, and they weren't ready this all of the sudden became a medical emergency because you have diabetics that needed to be fed. Just like that bridge in San Francisco for sale...not buying it.

There were about 5 cars (all in the no parking/emergency lane) right in front of the store. We were quite happy we placed the order ahead of time so we would not have a wait.

- As we have just seen the reason isn't because of the diabetics that needed to be fed...or you would have arrived on time, but you didn't want to wait in line with people that had a different skin color. If you arrived late you figured you would ensure that they are done and would then have to spend as little time in the store as possible. Yes the racism runs deep and not as hidden as you are trying to portray.

I wait about 10 minutes and decided to go in.

- So now we are at about 8:48PM.

Where are the pizzas? We now have a cashier that is flippant about this and smiles and states they are not done and will be yet another 5-10 minutes.

We received the pizzas at just about 9:00. BTW.

- Just like the cashier stated.

I tell her that I have no problem with her and I really fail to see how several hours is not enough to make the order up

- She only showed up at the end. Why aren't you upset at her for not coming out earlier. So let me guess that the only reason you didn't have a problem with her is because she wasn't Hispanic. Or were you making enough of a "stink" inside of the store that they actually called the Store Manager to come in. Which if it is that case you are lucky they called the Store Manager, because they could have just as easily called the police for the disturbance you created.

When we were leaving, one of the many Hispanic customers said that if we don't like it we can go elsewhere. REALLY??? At this point I was so frustrated and to be told this by someone NOT in the fight warranted the response that they are probably on EBT anyway. Again...no management was there to help. No discount or refund was given. I am just happy we left unscathed.

- As stated right before, you claimed the Store Manager came out to disfuse the situation..now you complain that there was no management to help. Again not buying this story.

You should be glad you left unscathed. Regardless if your race is the same as mine, with the narrative you gave I would have told you the same exact thing. I wouldn't have done anything, but if you made that EBT comment out loud, again regardless of race had that been heard and interpeted in the wrong way(not just as some self-entitled person who loves to cause trouble) you and your husband could have ended up flat on the floor creating a real medical emergency.  Just something to think about before you go spouting off again.

You say you arrived at the store at 8:38, which was 23 minutes later than you said you'd be there, and got your pizzas at 9.  So all this ridiculous fuss is over a 22-minute wait for your order to be prepared fresh for you- 22 minutes you spent bi*ching at everyone you could find, including customers who were a little too brown for you?  And you have the gall to bi*ch about how you had diabetics in your group AFTER YOU WERE LATE?  Un-freaking-believable.  Next time stay home and make your own pizzas, you t**t. 

First, you ordered pizzas for 7:30, then decided to call in and change the pickup time to 8:15.  Where were you at 8:15?  Not at the store to pick up your pizzas, you didn't arrive there until 8:38.  Your expectation was that you'd have your pizzas sitting in a warmer someplace for half an hour, taking up space, until you finally decided to show up to collect them?  I strongly suspect that if they were available when you arrived you'd complain they weren't warm or fresh enough.  

Second, the number of diabetics in your party is immaterial.  You don't get to put that responsibility on the pizza place- if you had just shown up to get a carry-out pizza would you have demanded to go to the front of the line because "we have DIABETICS in our party, they need to eat NOW?"  Oh heck, you probably would have.

Third, you sure carried a lot of ignorant bigotry along with that stick on your shoulder.  You were "the only white people there, as far as I could tell" (I have no doubt that you know exactly how many white people are in a room with you at any given time.)  The Hispanic customers are "probably on EBT."  Give it a rest, moron.

Fourth, you sure seem to know exactly how a pizza restaurant should deal with large pizza orders, maybe you should open your own franchise?  Or is working with pizza only something the blacks and hispanics do?

In case you DO open your pizza restaurant, please tell me what you would do in this situation- a customer makes a large order online, and then calls in to say she'll be in 45 minutes after the online order time requested.  When that time comes, she's nowhere to be seen, and you've got this big order for her.  15 minutes go by, still no customer.  30 minutes go by, and the customer still hasn't shown up and you are reaching the time when the pizzas cannot legally be sold anymore.  What do you do?

Here's what I would do- I'd toss the order and charge the customer.  Because I can't just let pizzas that I can't sell to anyone else sit in a warmer all freaking night, and the customer didn't even call to say she'd be half an hour late on top of the 45 minute delay she already requested.  Here's what the restaurant did- they sold the pizza to customers already there so they would not take a loss, and started making a fresh order for you when you finally decided to show the f--k up.  And your response was to throw an entitled hissy fit and bully the employees and customers you consider little better than dirt on your shoe.  

Don't call in orders and not show up to get them- that's how restaurants lose huge amounts of money every year.  But most important, seek help for that noxious level of entitlement and bigotry you've got going there.  Who gives a d**n how many customers were black, and why do you think random Hispanics at Pizza Hut are "probably using EBT?"  Oh right, because you're a bigoted knothead.