- Report: #1239856
Complaint Review: LiveCareer - Internet
-
Author Not Confirmed
Why?
LiveCareer
Internet, USA
Phone:
888-816-0576
Web:
http://www.livecareer.com/
Categories:
Business Rating:
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LiveCareer Theft, Bait and Switch, Fraudulent Billing Internet
I used the rip off site"LiveCareer" to create a resume for what I thought would be $1.99 as was indicated. After putting up with the lies from the outsourced costumer NO-service that company uses, I went back to the website and generate a mock resume just to get to the billing and guess what?? NO indication that I would be charged $39.98 in any way shape or form. The only thing apparent was $1.99 15 day trial with auto renew. Besides the fact that they stole close to $40.00 from me and refuse to give it back, The resume failed to print correctly. Printing directly from the site, the resume had 4 question marks on it that I didn't put there. I also tried downloading it and saving to other formats so I could correct the problem and other conversion attempts made it illegible. Must be my quad core computer that I keep clean of spam and other BS. Or maybe my high speed broadband internet? Hell, maybe my cat farted too close to some electrical device in my home at the exact time I downloaded the resume and created some sort of cat fart reverberation electromagnetic pulse that only affected downloads from LiveCareer.com.. Lots and Lots of excuses but no real solutions and no refund of my money they stole from me. Over all, if you like the idea of getting robbed via Bait and Switch over a resume that wont be usable until converted to word or something that can be edited with out garbling the document, then Live career is the right service for you, but if that seems like too much of a pain in the a**, your best bet is to move on to a better solution to your resume needs ..
1 Updates & Rebuttals
Anna
California,USA
Livecareer Response
#2UPDATE Employee
Tue, July 07, 2015
Hi Tnitke,
I’m very sorry if you encountered editing and billing issues. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
