- Report: #1372454
Complaint Review: LiveOps Agent Services - Scottsdale Arizona
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LiveOps Agent Services
1365 N Scottsdale Rd, Ste 390 Scottsdale, 85257 Arizona, USA
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LiveOps Agent Services Fees for background report Scottsdale Arizona
LiveOps was seemingly a legitimate organization.... or, so I thought. I have NEVER been required to pay for a background check for employment. That should have been a red flag for me. However, I am searching for remote or in-home employment. So, I went ahead and fulfilled the requirement of requesting for and paying for my own background and credit check through a company called First Advantage. And, I waited. I did not get a follow up email or a phone call. That would've been way too professional. Instead, I received a letter in the mail stating that, according to information received from First Advantage, I was ineligible for employment. I was shocked, so I called First Advantage, as instructed on the letter, to find out what the problem was. The issue was that they could not verify my Social Security number when cross-referencing with my birthdate. They would not verify that with me on the phone. I had to notify LiveOps and ask them to fix it. So, I was then told via email to look at my application to see if I needed to fix the birthdate. Upon logging in, I noticed that my birth year was inaccurate, which was weird, so I fixed it and requested that live ops call to submit the correction - as requested by first advantage. I could not call LiveOps, I had to send an email to an email address set up specifically for issues with the background check.
1 Updates & Rebuttals
Lisa
Clarification on Background and Credit Check for Contractors
#2UPDATE Employee ..inside information
Tue, May 16, 2017
Hello, I am part of the Talent Acquisition team at LiveOps and would to address several of the concerns raise in this report.
- We are a legitimate company with an A+ Better Business Bureau rating: https://www.bbb.org/phoenix/business-reviews/call-centers/liveops-in-scottsdale-az-1000038546 We also made the FlexJobs Top 100 list for companies with remote work: https://www.flexjobs.com/blog/post/100-top-companies-with-work-from-home-jobs-in-2017/
- I’d like to clarify that this report is in regards to an independent contractor opportunity, not an offer of employment. We make this very clear throughout our application process.
- As an independent contractor you are typically responsible for work related expenses. That includes the background and credit check.
- Background and credit checks are common for people who work from home and may have access to callers’ personal information.
- As this reports states, we do not charge for the check. Contractors order and pay for the background and credit check through a 3rd party company.
- Due to the large number of people who apply to contract with us, we communicate primarily through email during the application process.
Based on the information in this report, it looks you followed the steps to correct the birthdate and move forward with the background and credit check.
