Complaint Review: loan1hub - Internet

 We have never done business with this company before, so when I looked at my bank statement, it showed numerous withdraws the biggest was for 34.95, then they withdrew smaller amounts like .17 .11 .25 .40 .05 .14. All in the same day ! So I called my bank and asked for the information , they have given me a name ( that I never heard of) and a telephone number. When I called the company I got the complete run around. Nobody was qualified to answer questions; I was put on hold for 10 to 15 min at a time. Then I finally got someone to explain what was going on (half way) . He informed me that their company was not a lender it was a company to help you find a lender , and they charge 34.95 every month. So in my head things were not adding up. I know that I could have gone to Check n To Cash or PLS and got a payday loan and wouldn't even have to pay a finders fee, so why would I pay a company 34.95 to find me a loan. He did inform me that the 34.95 was refundable if we did not want the services. I said ok. We do not want your services please refund our money back into our account. The gentleman told me he was sending the information along with my confirmation number. So as soon I have gotten off the phone , I called my bank and requested them to call me if they see any suspicious. So today I got a call from my bank and the banker informed me that the same company has tried to withdraw another 34.95 out of my account along with the little withdraws I stated above. So I called the company once again . I kept getting the run around. After calling my 10th time I decided to record my calls to the company. I got through my 15th or 16th time and told the lady who identified herself as "Arlene" that we were talking on a recorded line. I asked her why is the company keep trying to take 34.95 and other funds out of my account? She said Miss we have already refunded the 34.95. I said right I got that handled three days ago, my question is Why three days later why is the company trying to take funds out of my account? * Crickets* I hear nothing but a dial tone. So I called back , and I called back, and I called back. Nobody could answer straight forward questions ( at this point all my calls are being recorded on my line) So I keep calling and calling and finally I get ahold of someone and ask the same question. They keep telling me that I have been refunded and that's all they can do. ( That was the best recorded call because the young lady was so unprofessional , she got attitudes , and she raised her voice) I informed her that her company was committing acts of embezzlement , fraud , and thief, she did not have a reason to be so unprofessional with me when they were taking money out of my account for no reason. I asked her what were the withdraws for? She could not answer. The end result is a formal investigation of this company. This company are SCAMMERS. They take out small amounts of money for their leisure. .10,.25 , .50 cents adds up when you have more victims. Do Not Let This Company Get Over On You! It is your money and they have no right to take it . I suggest that you record your conversations, keep your bank informed and for a small fee have your bank go through a investigation. You will get your money back. I'm going to do my best to file a suite against this company because this is criminal.