- Report: #690317
Complaint Review: Lombardi Publishing Corp. - Kleinberg Ontario
-
Author Confirmed
Why?
Lombardi Publishing Corp.
110 Wall Street, New York, NY 10005 Kleinberg, Ontario, Canada
Phone:
866-744-3579
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lombardi Publishing Corp. 100% Letter Ripoff!, New York, Kleinberg, Ontario Canada
On December 23 I ordered the Lombardi's 100% Letter, for an annual fee of $520. The website stated:" If you purchase a subscrription from us you have a 60 day period from receipt of your first issue to ask for a pro-rated refund. All of our product order forms have the guarantee associated with the product we are selling clearly spelled out."
On December 27I called to cancel, and was told it would take 30 days to get a refund (so, of course, they could make money on my money until then!) Whenthe refund was finally posted on January 26, it was for $52 only! (Imagine my surprise!)
I've called, been put on hold for long periods of time, and am now told they will "look it up."
Also, just for information, while they had a New York address listed in December, they've now moved that New York office to 110 Wall Street, 11th floor, NY 10005. However, their real location is PO Box 428, Kleinberg, Ontaria L0J1C0. Their website has none of this information at this time. It was difficult getting the representative to give it to me, by the way.
1 Updates & Rebuttals
Lombardi
CanadaResponse from Company
#2UPDATE Employee
Fri, February 04, 2011
Your refund has been processed at a member of our team will be calling you (if they haven't already) to confirm.
We apologize for the clerical error in your refund. It was not intentional and we appreciate you letting us know of the problem.
Our customer service center is open Monday to Friday, 9am to 5pm Eastern Standard Time. We can be reached toll-free at 1-866-744-3579.
