- Report: #1340724
Complaint Review: Lone Mountain Truck Leasing LLC - Carter lake Iowa
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Author Confirmed
Why?
Lone Mountain Truck Leasing LLC
200 Owen parkway circle Carter lake, 51510 Iowa, USA
Web:
Lonemountaintruck.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Lone Mountain Truck Leasing LLC UnEthical business practices. Carter lake Iowa
I was approved by Lone Mountain, found a truck I was interested in and placed a deposit on it, They did send me the full vin number and I did a check on it, zero issues of concern on report. I received email notification that truck would be ready for pickup so I purchased airline ticket and hotel reservations. I was then notified that truck wouldn't be ready for a few days and they offered me another truck, it had about 100,000 more miles on it and the vin number came back with a DOT recordable accident, so I declined that vehicle. I traveled as planned to pick up truck, upon arriving I find out the few extra days would turn into a week or possibly longer. Since I already paid for the airline ticket and few days of hotel, I thought they would be willing to pay for the hotel, they weren't interested, So I told the sales person I expected a full refund and walked out. I did email the owner about the situation and he responded back fairly quickly, He was apologetic and offered to pay for the hotel but I already made arrangements to go home. so from my experience, I would suggest to anyone that wants to do business with these people, be cautious when they give you dates about a truck being ready.
