Complaint Review: Lone Mountain Truck Leasing - Pacific Junction Iowa

 Lemon Truck, They came with a Tow the next day when I told them I was going to turn the truck in. I brought a truck from Lone Mountain truck leasing in late August of this year and the truck has given me nothing but problems. Now the truck was an "As is Warrenty" and they did do a good will repair, but the truck a 2010 international ProStar was still having issues. 1. The truck was losing coolant even after the EGR cooler and the radiator was replaced. Since Auguest I have spent over $200 in coolant and the leak still can't be found by the mechanics. 2. The DOC/DPF keeps getting clogged and I had to clean it twice. I was told that it had to be replaced which is $4000 with labor (this is a part that suppose to last 1,000,000 miles for it to go bad after just over 400,000 miles looks like lack of maintenance to me)

I was told there was other issues with the truck that might cause the DOC to just clog up again so replacing it may not solve the problem. Plus the turbocharger might be going bad and there are engine codes the keep appearing. I'm not going to spend thousands of dollars on repairs for a vehicle that appeared to be a lemon. Plus I had to delay a payment which I agree to make up installments to lone mountain plus the radiator which lone mountain replaced. I decided to make the rest of those payments and turn the truck in (the agreed payments had to be called in for them to debit and not automatic like the regular monthly payment).

I thought maybe Lone mountain and I can work something out possibly getting a different truck once I turned it in at their Iowa location. But as soon as I said "I'm going to turn the truck in within a week and a half." I was told, "We'll call you back this afternoon" This was on 12/11/14. They ask me why so late, I told them that I was way out in California and it might take a week to get back to the Pacific Junction area (where I bought the truck from). I had called them back that same day because I wanted to make the rest of the payments in full because I was supposed to make the payment that day any way (LoneMountain loves to slap on late fees.). I was told "We'll call you back later this afternoon". They never called me back or took my payment. The next day 12/12/14, I was in LasVegas and I had a load of Casino machines to deliver about four miles away.

I woke up to a tow truck driver knocking on my window saying he was there to take the truck. If they wanted the truck immediately, lone mountain could of asked me to turn the truck in at their LasVegas location instead of Iowa. Or drop the truck off at an assigned location for them to pick up the truck later. I would of been glad to do so, and it would of been so much easier to make arrangements to drop the load some where secure and for me to get a rental car, hotel, ect. I talked to a man named Eric on the phone and he treated me like I was a deadbeat who never made their payments. I had thousands of dollars worth of Casino machines and I wasn't going to leave them there in a TA parking lot. So I left and delivered my load. The company I was leased on to had to hussle to find a place for me to drop the trailer. Luckily the location was a mile away from LoneMountain.

Enroute I received threatening texts from "Eric" at LoneMountain saying that the police will be called when I was literally down the road from them. I had called Eric back and let him know I turned the truck in and that I was going to take my belongings out. He told me I couldn't do that and that I would have to pick them up later. I grabbed all the stuff I could out the truck because I wasn't going to come back there when I can take my belongings now. Then I was told I was "making a scene" and that If I came inside the building the police will be called (How was taking my stuff out the truck and into bags making a scene? I wasn't bothering anybody and all I asked was the number for a Taxi). So I had to wait outside in the rain for four hours waiting for a cab because it was Friday in LasVegas and every cab in town was busy. A good person was nice enough to give me a plastic sheet so I wouldn't get too wet.

Only through the goodness of people I was able to get a rental car and a hotel at the last moment. Lone mountain even had the nerve to send me collection paperwork the same day via email, saying that I owe them the money in full for the truck by 12/15/14 for not keeping the truck insured and not making payments which was not true. I have proof I made payments and had insurance up to that point. If LoneMountain didn't call that tow truck I might not of needed to make this report. Just because you sale a vehicle "As is" doesn't mean you give them Lemons. I did every test I can think of and this truck still turn out to be a lemon. Lesson learned. I'm planning on getting another truck within two months so it's not all bad news. Now all I want is the money I paid you so far and we can part ways. I'll even pay the $225 balance owed for the radiator.