- Report: #882417
Complaint Review: Lone Star Security - San Fernanco California
Reported By:
Judy -
Granada Hills, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lone Star Security
321 N. Maclay Avenue, Suite #D San Fernanco, 91340 California, United States of America
Phone:
818-341-0811
Web:
www.lonestarresponse.com
Categories:
Business Rating:
(0)
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Lone Star Security Lone Star Alarm and Video Double charged me for same problem, fraudulently charged for alarm response, broke contract and refused to return my prepaid amount, turned me over for collection. San Fernanco, California
I have a running email records of ongoing arguments with Lone Star Security. I was dissatisfied with their service and misleading statements. I felt they broke any contract with me by failing to repair my alarm system and it continually was malfunctioning.
My husband and I are senior citizens and he is a cancer patient and we had been burglarized a couple of years before contracting with Lone Star, so the continual malfunctioning was very frightening and concerned me very much.
I was offered a trial period for their offered armed patrol but I felt it was not worth the additional money. I only wanted the alarm system to work properly or a new system and Lone Stars owner, Bruce Boyer, failed to respond to my many requests for help.
After not hearing from him for over a year, I have just received a letter from a collection agency, (Allied Collection Services in Van Nuys, CA 91406) for $673.40 plus interest of $24.35 totaling $697.75.
I plan to take Mr. Boyer to Small Claims court as soon as I am able, however, due to my schedule of taking my husband to cancer treatments daily except for Sunday, this will have to wait.
Meanwhile, I dispute any blot on my credit record due to this unwarranted harassment by Mr. Boyer of Lone Star Security. Please advise if there is anything further I need to do to protect my credit record.
My husband and I are senior citizens and he is a cancer patient and we had been burglarized a couple of years before contracting with Lone Star, so the continual malfunctioning was very frightening and concerned me very much.
I was offered a trial period for their offered armed patrol but I felt it was not worth the additional money. I only wanted the alarm system to work properly or a new system and Lone Stars owner, Bruce Boyer, failed to respond to my many requests for help.
After not hearing from him for over a year, I have just received a letter from a collection agency, (Allied Collection Services in Van Nuys, CA 91406) for $673.40 plus interest of $24.35 totaling $697.75.
I plan to take Mr. Boyer to Small Claims court as soon as I am able, however, due to my schedule of taking my husband to cancer treatments daily except for Sunday, this will have to wait.
Meanwhile, I dispute any blot on my credit record due to this unwarranted harassment by Mr. Boyer of Lone Star Security. Please advise if there is anything further I need to do to protect my credit record.
1 Updates & Rebuttals
Anonymous
Anaheim,California,
Sorry to hear that Judy! I feel your pain
#2Consumer Comment
Sat, February 08, 2014
I have almost the same problem, but the funny thing is; I let a Lone Star Security & Video techincian walk in to my house to give me an estimate, 10 minutes after the technician ask my wife for her name and her phone number and to initial on a blank form to show his boss that he is doing his job, since it's a blank form, she did initial (later on this form appear to be a 3 years service agreement). Few days later, I got a call from this company to explain that we will need to bring in a land line phone to install the alarm system, so I figured $19.99 for the phone and another $19.99 for the alarm service will be over my budget, so I refused the service. Several months later I received a letter from the same collection agency (Allied Collection Services) and a letter was signed by Bruce Boyer asking to pay off a 3 years agreement and they procceed to report it to my credit record. Because I have never signed or agreed to provide me any service, and never even had serviced or any sysytem installed or anything so I disputed all negative info was reported by Allied Collection Agency and I am ready and I will give all my time and whatever it takes to fight this case.
