- Report: #1299099
Complaint Review: Loving The Classics - Centerville Ohio
-
Author Not Confirmed
Why?
Loving The Classics
6077 Far Hills Ave # 122 Centerville, 45459 Ohio, USA
Phone:
(937) 329-9780
Web:
http://www.lovingtheclassics.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Loving The Classics Principal:Ms Danielle Turner, Owner, Mr. Eric Turner, Assistant Manager, It's hard to love Loving The Classics Centerville Ohio
I rarely write reports like this, but I believe this web-based video distribution company deserves a negative profile for it's scam operation. Although it is not accredited by the BBB, they have assigned them an F rating in large part for their poor customer service and lack of delivery performance. I ordered two Classic Movie DVD's on July 10, 2015. After not receiving any shipment or backorder information for 19 days, I communciated by Email with their Customer Service. I finally recieved an email indicating one of my selections was not in inventory, and would be backordered. I was asked if I would like to wait until the backordered movie was available to ship both DVD's, or would I prefer to receive at least the one currently available. I chose to receive the one available. So far, 8 months later, and after having paid with my credit card, I've still not received the second DVD. I've also not received any follow-up communication from customer service regarding my backorder, or willingness to provide a refund. It's important to read the fine pront of their order/return policy which indicates that some titles may not be in inventory, and will be backordered. In my original email to customer service, I asked why I had not been notified at the time of my order that one of my titles wasn't in stock! So far they've operated with my money for 8 months without providing a product, which reinforces why the BBB gave them an F.
In addition, the DVD that I did receive was of inferior quality. I would never purchase from them again.
