Laurie
Haslet,#2Consumer Comment
Wed, April 15, 2009
There are thousands of complaints about mis-applied payments, not processing payments and reversing payments with no reason The other major complaint is the statements arriving late or not at all Not sending statements at all or so they arrive on time is a violation of the Fair Credit Billing Act. failure to post payments and other credits, such as returns; failure to send bills to your current address - provided the creditor receives your change of address, in writing, at least 20 days before the billing period ends; and File complaints with the Federal Trade Commission and Office Of Thrift Supervision. GEMB screwed up my JCPENNEY account and OTS made them fix all the problems they caused GEMB will deny any wrong doing and flat refuse to correct their mistakes UNLESS YOU GET THE OFFICE OF THRIFT SUPERVISION INVOLVED.