Complaint Review: Lowe's Home Centers - Keller Texas

I purchased $1,252.21 for Orchestra of Lights Christmas Lights. These are lights that use a WiFi hub (that you have to buy) to synchronize music with the lights, and they also change different colors depending on the music. There a lot of different types of lights you can buy with this system. I bought 2 sets of pathway lights, 4 sets of G100 lights, LED Projection set, Light Show box with Speaker, Hanging Snowflake, Duo LED Christmas trees with speaker, and 7 sets of Dancing LED Icicle Lights, there is 12 Icicle lights per set.

The LED Icicle lights are $79.78 per box. I purchased these lights on 11-15-2018, 11-20-2018 and 11-28-2018 at three different stores, but 85% of the lights came fron the first purchase.The first store didnt have enough in stock. I put all of these lights up right after Thanksgiving .The LED Icicle Lights hang from the outline of your roof.

One by one the Icicle Lights stoping working ,by the time I took them down right after New Years only one was still working. One only 3 LED worked on one icicle,one didn't work at all,one only the first 3 icicle's worked,each one was different. On January 5 2019 I tooked them back to Lowes for a refund. I taped a 3x5 card on each of the 6 defective icicle lights with what the lights did. The lady at the return desk took one set of the icicle lights and plugged them in to see if matched what was wrote on the card.

The lights did exactly as the card said. Then she called for the manager to come to the return desk. The manager then proceeded to tell me that all Christmas items had to be returned by December 26-2018. She said their was nothing she could do because it was a corporate policy and that the registers would not accept any Christmas items when you scan them. I asked for the number to the corporate office,which she wrote down a phone number and put corporate office next to it.

But when I was checking their return policy online the phone number was listed  as customer service number. I called them twice  and all I got was the same thing, it's a corporate policy like it was wrote in stone. I looked up all the information I could find on consumer laws and found in Texas if a item you purchased is defective,or broken  the stores return policy dosen't matter.. I read that you can call your bank or credit card company and they can chargeback your purchase.

I called my bank to try to see if they could do a chargeback and told them about the lights being defective. The bank said I would have an answer in ten days or less,after they did a investigation. In about seven days I received a E-mail from the bank,saying that I would receive a letter in the mail with their decision on the chargeback. When I received the letter all it said was they could not find anything wrong with the charge made at Lowe's.

When I went to return the lights at Lowe's they had a sign on the registers stating their return policy,that no seasonal items would be returned after December 26-2018. According to the manager at Lowe's if you were to purchase a Christmas item on December 24 (Christmas Eve) and Lowes is closed on Christmas Day, you only have December 26 to return the item no matter if it defective,broken or whatever. So the only thing left to do is file complaints with everybody I can find. 

So don't buy from Lowe's especilally at Christmas time.Because if you buy someone a Christmas related gift they will only have one day to return it.Tell me who run's out the day after Christmas to exchange gifts. There are other stores to buy from than a stores that make up corporate policies just to rip their customers off, and that exactly what Lowe's is doing.

  {  DON'T BUY FROM LOWE'S HOME CENTERS}