Complaint Review: Lowe's - Brooklyn New York

There is obviously much more to this story. I bet the returns counter person asked for some identification and this "customer" got indignant or refused. This person sounds like a chronic returns person. Think about it, why would you buy something like that and take it back 2 weeks later? Did you not need it? If you didn't need it why did you buy it? And, who uses cash anymore for large purchases? And, who is responsible for keeping the reciept? Retail fraud is high and returns are very costly. I would not have refunded your money either. Next time, use a credit card or debit card, and keep your reciept. No problem. No rip off here.

I am currently an employee of Lowe's and I must say that I apologize for the treatment you received at Lowe's. The returns cashier was wrong to deny you the return. Although, I do understand that we have to be cautious when doing non-receipted returns, the cashier that handled your return was not knowledgeable enough to realize that we would not be losing money by doing your return. Lowe's is the only company that carries Kobalt brand tools and accessories. We have a contract with Kobalt to return their merchandise without a receipt, no questions asked. (it says so on their packaging) I can totally understand the cashier's concern, since power tools are a high theft item, but there was no excuse for the way she acted. Once again, I apologize for the treatment you received at that specific store, don't let the poor attitude of one associate, deter you from continuing to shop at Lowe's. We truely do appreciate your business. Thank you!

Without a required receipt, many shoplifters could steal merchandise from one store and try to get a refund or exchange at another store. Sav, if you were the Lowe's store customer service return rep or the store manager, and someone came up to you requesting a refund or store credit without a receipt, what would you do? You admitted you paid cash for the Kolbolt tools so there is no way for Lowe's to know you paid for the merchandise. Why would they have your telephone number in the system if you paid cash. Even if they had your telephone number in their customer database, http://www.lowes.com/lowes/lkn?action=pg&p=CustServ/custsvc_oo_returns Returns and Refunds Policy Our ultimate goal is for you to be completely satisfied with your purchase from Lowe's. If you receive an item you are dissatisfied with, you may return it within ninety (90) days** to any Lowe's store for a refund or exchange within our current return policy guidelines. Store Refunds, Returns and Exchanges If you choose to return or exchange your product at one of our retail stores, please bring your receipt or invoice with you to ensure a quick and hassle-free return.

First I am sorry for your inconvience, I use to work for Lowes about 3 years ago. I worked there for about 10 years. I have processed a few reuturns, normally what happens when you return something over $10.00 without a receipt is that the computer prompts the employee to ask for your I.D. The employee enter the info into the computer, then the computer promtp the employee to ask for a supervisor inorder to scan the supervisor's employee card. Then employee gives you a merchandise credit card to the customer. That might explain why the employee needed the manager. I cannot explain why the employee was rude. I am sorry for what you went through. I do not work for Lowe's now however I do still hold a place in my heart for Lowe's.

First I am sorry for your inconvience, I use to work for Lowes about 3 years ago. I worked there for about 10 years. I have processed a few reuturns, normally what happens when you return something over $10.00 without a receipt is that the computer prompts the employee to ask for your I.D. The employee enter the info into the computer, then the computer promtp the employee to ask for a supervisor inorder to scan the supervisor's employee card. Then employee gives you a merchandise credit card to the customer. That might explain why the employee needed the manager. I cannot explain why the employee was rude. I am sorry for what you went through. I do not work for Lowe's now however I do still hold a place in my heart for Lowe's.

First I am sorry for your inconvience, I use to work for Lowes about 3 years ago. I worked there for about 10 years. I have processed a few reuturns, normally what happens when you return something over $10.00 without a receipt is that the computer prompts the employee to ask for your I.D. The employee enter the info into the computer, then the computer promtp the employee to ask for a supervisor inorder to scan the supervisor's employee card. Then employee gives you a merchandise credit card to the customer. That might explain why the employee needed the manager. I cannot explain why the employee was rude. I am sorry for what you went through. I do not work for Lowe's now however I do still hold a place in my heart for Lowe's.

First I am sorry for your inconvience, I use to work for Lowes about 3 years ago. I worked there for about 10 years. I have processed a few reuturns, normally what happens when you return something over $10.00 without a receipt is that the computer prompts the employee to ask for your I.D. The employee enter the info into the computer, then the computer promtp the employee to ask for a supervisor inorder to scan the supervisor's employee card. Then employee gives you a merchandise credit card to the customer. That might explain why the employee needed the manager. I cannot explain why the employee was rude. I am sorry for what you went through. I do not work for Lowe's now however I do still hold a place in my heart for Lowe's.