- Report: #1463876
Complaint Review: LSR Communities - boca raton florida
Reported By:
michael -
boca raton, florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
LSR Communities
1171 NW 15th Ave boca raton, 33486 florida, United States
Phone:
5613956219
Web:
https://lsrcommunities.com/properties/keith-gardens/
Categories:
Business Rating:
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LSR Communities Keith Gardens Predatory Towing/Booting boca raton florida
LSR Communities, who manage an apartment complex called Keith Gardens at 1171 NW 15th Ave, Boca Raton, FL 33486, employ a towing company called Bonnie Towing who monitor the property. Yesterday at 1:18pm my vehicle had two boots put on the back wheels and a sticker placed on the driver window. The vehicle was properly parked in a spot marked "Guest" and the people I was visiting gave me a guest pass which was hung from my mirror. The vehicle was booted after 45 minutes in the spot, and the parking enforcement employee (who refused to tell me his name or which company he worked for) called a tow truck there immediately and demanded I pay him $200 in cash only.
The sticker which was placed on my window said a different amount ($100) and clearly stated that Visa cards were accepted. By this time the Boca Raton police had arrived. They prevented Bonnie Towing from towing the vehicle and informed them they could not change the price or demand cash only. When the officer pointed out the sticker said Visa is accepted, the tow truck driver lied directly to the officer and said he did not have the equipment with him to take payment on a card, and that I would have to sign something stating I wouldn't dispute the charge.
The officer called him on this lie and a few minutes later he was able to accept a card without any form being signed. I was charged $110 and told the additional $10 was "tax" even though the tax rate in Boca Raton, FL is not 10%. While this was happening many residents of the apartment complex came outside and spoke with the police about how frequently this happens. They said the company always demands cash, in varying amounts, and many stated they specifically target Spanish-speaking or non-US citizens because they are afraid to dispute it or contact the police.
The officers confirmed they they are at this same apartment complex for this same issue on a regular basis, and though they believe the tow company to be in the wrong, they cannot force them to stop since it's private property. Officer number 739, last name Leinonen, was the responding officer and can verify the details of this event. She took photographs and recommended the residents file a civil suit against the property owners who employ Bonnie Towing and the towing company itself. The case number provided was 18-013417. I appreciate the efforts of the responding officers and thank them for limiting the damages.
