- Report: #1064487
Complaint Review: LTB Light In The Box - San Leandro California
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LTB Light In The Box
1937 or 1941 Davis Street San Leandro, 94577 California, USA
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Ste. B Unit 31
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LTB Light In The Box AKA Stone Bridge Defective DVR from e-bay, PAID by PAYPAL. DVR returned with USPS receipt. No replacement, no refund. . San Leandro California
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007Storm AT EBAY .... NOW SUPERSELER4399 PURCHASED FROM E-BAY USING PAYPAL. I purchased a sureveillance 16 Camera DVR SURVEILLANCE SYSTEM. I had a problem and contacted the seller, which ended up being Light in the Box. I was instructed to return the DVR. I havr a USPS Delivery confirmation in January, this year.
I sent a registered, personal signature confirmation to Stone Bridge, with a return receipt, requesting a replacement or refund. To date, All requests are ignored. These products are from China, and the operators of this busness are thieves. At this point, someone should take care of them and eliminate future problems.
SINCERELY,
2 Updates & Rebuttals
LightInTheBox
LightInTheBox
#2UPDATE Employee
Fri, July 05, 2013
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Thank you,
LightInTheBox
nick1346
Albuquerque,New Mexico,
Bad Company
#3Consumer Comment
Fri, July 05, 2013
Light in the Box is definately not a great company. I bought a DVR security system from the 007Storm eBay account and it hardly lasted a year. You would expect something as important as a security system to last longer than that. But it wasn't too cheap either. the day I got it i should have returned it, it didn't work without some tech support. i bought another system from Amazon for about twice the price and it worked fine!!!
