- Report: #952883
Complaint Review: LTB - San Leandro California
Reported By:
bt -
Little Rock, Arkansas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
LTB
1937 Davis Street Ste B Unit 31 San Leandro, 94577 California, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LTB LIGHT IN THE BOX; ELECTRONICS-POOL, Car DVD/Stereo received wrong, requested return, rec'd authorization, then NO CREDIT MADE! San Leandro, California
I ordered a 7" DVD/ in dash car stereo off of ebay through electronic_pool (Light in the Box). It arrived wrong.... with a backup camera instead of the false face that I requested. I thought "Oh well" and continued to persue getting it installed. Due to the instalation of the air vents in my Jeep it woudl not fit without rerouting duct work. This was discovered when they removed my old unit and the new unit was never removed form the plastic. At this point i decided to return the item.
I emailed them and received return instructions, a return authorization code, and a promise that as soon as the tracking number was available credit to my card would be promptly applied.
I sent it US mail with delivery confirmation. It arrived and was in good condition according to the post office. Now this company will not answer any of my emails. Ive gone back to ebay and it is impossible practically to contact a seller if it has now been over 90 days. This company now has the stereo back and my money! I have sent one last message threatening legal action and given them 48 hours to respond.
I emailed them and received return instructions, a return authorization code, and a promise that as soon as the tracking number was available credit to my card would be promptly applied.
I sent it US mail with delivery confirmation. It arrived and was in good condition according to the post office. Now this company will not answer any of my emails. Ive gone back to ebay and it is impossible practically to contact a seller if it has now been over 90 days. This company now has the stereo back and my money! I have sent one last message threatening legal action and given them 48 hours to respond.
1 Updates & Rebuttals
LightInTheBox
ChinaLightInTheBox
#2UPDATE Employee
Fri, October 12, 2012
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you about your request for return. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox
