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  • Report:  #96797

Complaint Review: Lucille Roberts Fitness - New York New York

Reported By:
- brooklyn, New York,
Submitted:
Updated:

Lucille Roberts Fitness
143 Fulton Street New York, 10038 New York, U.S.A.
Phone:
212-267-3730
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
When my friend and I first became members, we had an orientation with a personal trainer there. This personal trainer told us that he can train the both of us for the price of one which is $26.40 with taxes included.

We made our first appt with him, but had to reschedule due to conflicting schedules. the second time we were suppose to have our training session, he never showed up and stated that we never rescheduled with him. after going back and forth with him and the manager, we finally decided to reschedule once again. The third appt, we waited and waited and once again he never showed up. We went straight to the manager again, his excuse this time was that we had the wrong time for the training session.

This time I just wanted my money back for the training session. We tried to reason with the manager who told us to please give him another chance. If not, she would find a way to get our money back even though they were not allowed to give us our money back.

A month passes and we still had not had our session and this woman manager sees us every single time we come in, talks sh** about us and smirks in our faces but never mentioned to us that if we do not get trained within 30 days we lose our money. She decides to leave us a message on our voicemails telling us that we will be losing our training session while we were at the gym. So I confront her in the gym and explain to her that I do not want a session any longer due to lack of responsibility of the trainer and she flips out telling me that I am not getting my money back and I am going to lose the session and the money.

Not only did they rip me off of my training money. They make me feel uncomfortable everytime I walk into the gym. They gossip about every customer that walks into the gym and laugh in our faces when we try to work out and get help. That gym is more of a hangout amongst the trainors and manager than anything else. Because they do not help their customers at all. I've heard the manager call other customers childish babies and dumb bit**es behind customers backs while she's sitting at the front desk. I am trying my best to cancel my contract but i'm also having a hard time about that.

Jody

brooklyn, New York
U.S.A.


4 Updates & Rebuttals

Cindy

Yonkers,
New York,
U.S.A.
Yonkers Site Needs Work

#2REBUTTAL Individual responds

Sat, September 04, 2004

I recently took a free trial class at the Yonkers site just to test it out. I've belonged to several gyms before and found this one in particular to be the dirtiest. The equipment was old and in need of serious help. For the amount of members they had there was not nearly enough treadmills. I also saw no trainer on site. In their favor the girl at the front desk was very nice and helpful, and you can't beat the price of membership, however, even there low prices cannot lure me to join. Too bad, it would have been so convienent for me. I hope someone from there headquarters reads this and cleans the place up. I would be willing to pay more for a cleaner and nicer gym.


Gabriella

Yonkers,
New York,
U.S.A.
JODY, EMAIL THEM!

#3Consumer Comment

Wed, August 11, 2004

Jody, I suggest you get a whole group of people to email these idots! Go to the news reporters and better business bureau! I got the same problem regarding their behavior. COME IN WITH A VIDEO CAMERA, TAPE RECORDER OR TAKE PICTURES OUTSIDE THEIR CLUB! Whenever I come in there, they make me feel uncomfortable and I feel like they're talking behind my back! But I guess that's what we get for paying less for a gym. I guess we can't get better service, if we pay less for membership than most clubs. I just try to ignore these VERMENS. These daughters of vagabonds are worth less than street trash. I HATE THE YONKERS CLUB!! There are two girls there that I hate: Jennifer and Nasty (her real name, from what a friend told me is Natastia, but I call her NASTY). I hope those girls DIE. I hate them. Sorry, I'm just pissed off. They're ATLEAST 5 to 10 years younger than me and talk down to ME, like THEY'RE the mature adults. YOU HAVE NO REAL JOB WORKIN AT THE GYM, STREET TRASH, SO SHUT IT! THEY GIVE ABSOLUTELY NO RESPECT!!! I just try to ignore them and try to remember that I'm paying less. But at times, girl, I just want to take out a rifle and shoot those street heathens at the front desk. They look like GANGSTERS.... lol. GANGSTER TRASH! Jennifer does not speak nor comprehend proper english and stares at one of the club members ALL the time. That club member told me that Jennifer stares at her because she thinks she's hispanic, that's why. Um, sorry, no that club member is not hispanic. JUST CAUSE SOMEONE IS DARK WITH BEAUTIFUL DARK HAIR, DOES NOT MEAN THEIR YOUR PEOPLE! And even if they were what makes you think they would want to talk to girls with such a lack of class such as yourselves! And that b***h, Natastia, is sooo rude! She gave one of the club members such a nasty attitude when they asked if they could give a call home because THEY WERE CLOSING EARLY to the member's surprise and the member's ride wasn't coming until later. A friend of mine who works for the government and does investigations for several newspapers, magazines and TV, gave me this email address: [email protected] You can email them there, if you like. But I guarantee you, their response will either be a week late or will be very unprofessional in the wording. How pitiful! An AOL address?? They can't even afford a proper email address. They're not a real company. They're krap!


Gabriella

Yonkers,
New York,
U.S.A.
JODY, EMAIL THEM!

#4Consumer Comment

Wed, August 11, 2004

Jody, I suggest you get a whole group of people to email these idots! Go to the news reporters and better business bureau! I got the same problem regarding their behavior. COME IN WITH A VIDEO CAMERA, TAPE RECORDER OR TAKE PICTURES OUTSIDE THEIR CLUB! Whenever I come in there, they make me feel uncomfortable and I feel like they're talking behind my back! But I guess that's what we get for paying less for a gym. I guess we can't get better service, if we pay less for membership than most clubs. I just try to ignore these VERMENS. These daughters of vagabonds are worth less than street trash. I HATE THE YONKERS CLUB!! There are two girls there that I hate: Jennifer and Nasty (her real name, from what a friend told me is Natastia, but I call her NASTY). I hope those girls DIE. I hate them. Sorry, I'm just pissed off. They're ATLEAST 5 to 10 years younger than me and talk down to ME, like THEY'RE the mature adults. YOU HAVE NO REAL JOB WORKIN AT THE GYM, STREET TRASH, SO SHUT IT! THEY GIVE ABSOLUTELY NO RESPECT!!! I just try to ignore them and try to remember that I'm paying less. But at times, girl, I just want to take out a rifle and shoot those street heathens at the front desk. They look like GANGSTERS.... lol. GANGSTER TRASH! Jennifer does not speak nor comprehend proper english and stares at one of the club members ALL the time. That club member told me that Jennifer stares at her because she thinks she's hispanic, that's why. Um, sorry, no that club member is not hispanic. JUST CAUSE SOMEONE IS DARK WITH BEAUTIFUL DARK HAIR, DOES NOT MEAN THEIR YOUR PEOPLE! And even if they were what makes you think they would want to talk to girls with such a lack of class such as yourselves! And that b***h, Natastia, is sooo rude! She gave one of the club members such a nasty attitude when they asked if they could give a call home because THEY WERE CLOSING EARLY to the member's surprise and the member's ride wasn't coming until later. A friend of mine who works for the government and does investigations for several newspapers, magazines and TV, gave me this email address: [email protected] You can email them there, if you like. But I guarantee you, their response will either be a week late or will be very unprofessional in the wording. How pitiful! An AOL address?? They can't even afford a proper email address. They're not a real company. They're krap!


Lisa

Westchester,
New York,
U.S.A.
THE WESTCHESTER FACILITY IS JUST AS BAD

#5Consumer Suggestion

Fri, August 06, 2004

Did you send this same exact complaint through their website?? When I sent my complaint through the website regarding distasteful behavior by a trainer and manager, the trainer was never to be seen again and I received notification that the manager was terminated as a result of my complaint.

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